Site Reliability Engineer

United States (Remote)

What we’re building and why we’re building it. 

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

The Role:

Fetch’s next step in evolving the shopping experience will require a Site Reliability Engineer.

The Site Reliability Engineering (SRE) team combines software and systems engineering to build and run distributed, fault-tolerant systems at scale. SREs ensure that Fetch’s services — both our externally visible and internally critical systems — have reliability and uptime appropriate to our users’ needs. In addition, we keep an ever watchful eye on system capacity and performance. We’re proud to be our engineers’ engineers, and much of our software development focuses on optimizing existing systems, building infrastructure, and eliminating work through automation.

Fetch’s culture of diversity, intellectual curiosity, problem solving, and openness is key to our success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big, and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Responsibilities:

• Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and readiness reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems by participating in the on-call rotation.

Minimum Qualifications:

• Experience with one or more high-level programming languages (e.g. Java, Python, Go, C/C++).
• Experience with Unix/Linux operating system internals, networking, or cloud platforms (e.g. AWS, Azure, GCP).
• Experience with analyzing and troubleshooting systems.
• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.

Preferred Qualifications

• Experience designing, analyzing, and troubleshooting distributed systems.
• Experience designing and developing software oriented towards systems or infrastructure automation.
• Ability to debug/optimize code and automate routine tasks.
• Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.

At Fetch, we'll give you the tools to feel healthy, happy and secure through: 

• Equity for everyone
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.