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Sr Cloud Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"FICO's Platform Capabilities Foundational Services team is seeking an experienced AWS cloud engineer with a strong background in AWS engineering & support, DevOps, and infrastructure services to join our team. Experience with Message streaming technologies such as Kafka or Pulsar is a strong plus. The ideal candidate will have a deep understanding of AWS & it's portfolio of services, shared core infrastructure, and automation, along with a proven track record of success. In this role, you will work closely with teams across many disciplines designing and supporting high performance shared infrastructure & services in AWS that support critical product requirements. You will work closely with FICO architects, developers, and engineers to ensure our AWS cloud-based systems and services meet FICO standards & industry accepted best practices to maintain security, performance, and stability.” – Director, Cloud Engineering

What You’ll Contribute

  • Design, build, and maintain core shared infrastructure and enterprise-scale AWS account lifecycle utilizing a number of available AWS services such as Route53, EC2, RDS, DynamoDB, AWS Organizations, and more.
  • Design, build, and maintain distributed systems in AWS using streaming and messaging technologies such as Kafka and Pulsar.
  • Work closely with developers and other engineers to ensure systems & services meet performance, availability, and scalability requirements.
  • Design and implement best practices for security, monitoring, and maintenance of systems.
  • Troubleshoot and resolve issues related to systems and services owned by the team.
  • Document architecture, implementation, and operation procedures.
  • Stay up to date with the latest developments in relevant technologies.

What We’re Seeking

  • Bachelor's degree in a computer science field or equivalent work experience.
  • Experienced in AWS engineering (EC2, RDS, EKS, ECS, S3, EBS, IAM, DynamoDB, Cloudwatch, Cloudtrail, Organizations).
  • Experience desired for Pulsar and Kafka or other similar message streaming technologies.
  • Experience in designing and implementing distributed shared infrastructure using a mixture of traditional on-premises, SaaS, and AWS cloud services.
  • Experience with Kubernetes, Docker, Helm, and other container technologies.
  • Strong understanding of networking, security, automation, and performance optimization in AWS.
  • Preferred AWS Certification.
  • Experience managing systems at scale using infrastructure as code (IaaC) tools such as Terraform or Cloudformation.
  • Experience with monitoring and logging technologies such as Cloudwatch, AppDynamics, Prometheus (Grafana), Splunk, Cloudtrail, etc.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Strong Linux and Windows Systems Engineering experience.
  • Preferred Jenkins, CI/CD, and scripting experience.
  • Desirable DevOps and Agile project experience.

Our Offer to You

  • An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

#LI-FS1

#LI-REMOTE

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.


FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy

Average salary estimate

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What You Should Know About Sr Cloud Engineer, FICO

FICO is seeking a talented Sr. Cloud Engineer to join our dynamic team in Guadalajara, Mexico. As part of the Platform Capabilities Foundational Services team, you will play a vital role in our mission to help businesses across 100+ countries leverage advanced analytics for informed decision-making. In this exciting position, you will harness your expertise in AWS engineering, DevOps, and infrastructure services to design and support high-performance shared infrastructure that meets critical product requirements. You will collaborate closely with architects, developers, and engineers, ensuring our AWS cloud-based systems adhere to FICO’s high standards for security, performance, and stability. Your day-to-day responsibilities will include designing and maintaining core shared infrastructure using AWS services like EC2, RDS, and DynamoDB as well as implementing distributed systems with technologies like Kafka and Pulsar. You’ll also troubleshoot issues, document processes, and stay updated on the latest industry developments. If you’re ready to grow your career in a fast-paced, collaborative environment, FICO is the place to be. Join us, and let’s innovate together!

Frequently Asked Questions (FAQs) for Sr Cloud Engineer Role at FICO
What are the key responsibilities of a Sr. Cloud Engineer at FICO?

As a Sr. Cloud Engineer at FICO, your primary responsibilities will include designing and maintaining core shared infrastructure on AWS, collaborating with cross-disciplinary teams to ensure systems meet performance and availability requirements, and implementing best practices for security and monitoring. You will also document processes and troubleshoot any issues that arise.

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What qualifications do I need to become a Sr. Cloud Engineer at FICO?

To qualify for the Sr. Cloud Engineer position at FICO, you should have a Bachelor's degree in a computer science field or relevant work experience, extensive knowledge of AWS services, and experience with distributed systems and message streaming technologies such as Kafka or Pulsar. Strong communication skills and proficiency in tools like Terraform or Cloudformation are also important.

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What technologies will I work with as a Sr. Cloud Engineer at FICO?

In the Sr. Cloud Engineer role at FICO, you will work with a variety of AWS technologies, including EC2, RDS, EKS, S3, and more, alongside tools like Kubernetes, Docker, and CI/CD pipelines. Familiarity with monitoring technologies like Cloudwatch, AppDynamics, and Prometheus will also be beneficial.

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How does FICO support career development for Sr. Cloud Engineers?

FICO fosters an inclusive culture that emphasizes career development. As a Sr. Cloud Engineer, you'll have access to professional development opportunities, mentoring, and valuable learning experiences that leverage your unique strengths while participating in an engaging work environment.

Join Rise to see the full answer
What is the work environment like for a Sr. Cloud Engineer at FICO?

FICO prides itself on a people-first work environment that encourages work/life balance. As a Sr. Cloud Engineer, you'll be part of a vibrant team promoting collaboration and camaraderie while working in a supportive atmosphere that values innovation and diversity.

Join Rise to see the full answer
Common Interview Questions for Sr Cloud Engineer
Can you describe your experience with AWS services relevant to the Sr. Cloud Engineer position?

When answering this question, highlight specific AWS services you have worked with, such as EC2, RDS, or S3. Discuss projects where you utilized these services and emphasize how your contributions improved system performance or security.

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How do you approach designing scalable cloud infrastructure?

Discuss your methodology for designing cloud infrastructure, focusing on key principles like automation, redundancy, and monitoring. Share examples from past experiences where you successfully implemented scalable solutions, detailing the tools and frameworks you used.

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What challenges have you faced while working with distributed systems, and how did you overcome them?

Provide a specific example of a challenge you faced in a distributed system setup, explaining the steps you took to analyze and resolve the issue. Highlight your problem-solving skills and any tools that aided you in the process.

Join Rise to see the full answer
How do you ensure the security of cloud-based systems?

Discuss the various strategies you use to safeguard cloud systems, such as implementing IAM roles, encryption practices, and regular security audits. Mention any experience you have with compliance frameworks or security tools.

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Explain your experience with CI/CD processes in the context of AWS.

Discuss your familiarity with Continuous Integration and Continuous Deployment methodologies, emphasizing your experience with Jenkins or similar tools. Provide examples of how you’ve integrated these processes in AWS projects and the impact it had on deployment speed and reliability.

Join Rise to see the full answer
What is your experience with infrastructure as code?

Describe the tools you’ve used for infrastructure as code, such as Terraform or AWS CloudFormation. Share examples of projects where you automated infrastructure management, focusing on the benefits you've achieved through this practice.

Join Rise to see the full answer
Have you worked with messaging technologies like Kafka or Pulsar? If so, how?

If applicable, explain your experience working with Kafka or Pulsar by discussing specific projects or use cases. Highlight your understanding of message streaming and how it fits into scalable architectures.

Join Rise to see the full answer
Can you explain how you handle performance optimization in AWS?

Share your strategies for optimizing performance in AWS environments, including capacity planning, resource tagging, and performance monitoring. Provide metrics or results from past projects to demonstrate your success.

Join Rise to see the full answer
How do you stay up to date with the latest technologies in cloud computing?

Discuss the resources you use to stay informed about cloud technologies, such as online courses, webinars, or tech blogs. Explain how you implement new learnings into your work to drive innovation.

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What do you find most exciting about working as a Sr. Cloud Engineer at FICO?

When responding to this question, express your enthusiasm for working in a leading analytics software company and the opportunity to contribute to impactful projects. Mention how FICO’s mission aligns with your professional goals and interests.

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At FICO, “going green” is more than a catch phrase. In 2008, the company announced its Sustainable Enterprise Initiative. This company-wide program is designed to reduce the carbon footprint through energy and natural resource conservation, while ...

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Full-time, remote
DATE POSTED
April 24, 2025

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