Affordable Housing SR Community Director - Exempt (REF8701E)

Multifamily Property Management

The Senior Community Director (Exempt) is fully accountable for all day-to-day operations of an asset/property or group of assets/properties totaling 300 units or more and managing a staff of 5 or more Full-Time Employees (FTEs). Responsibilities include overseeing and enhancing the value of the property(ies)/asset(s), and managing the asset(s) to meet the Client’s expressed operational and financial goals. This position exhibits additional leadership skills to elevate and support a more complex management structure. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

• Property Name: Madison Manor
• 7400 Hogan Rd, Jacksonville, FL 32216, USA
• Full-Time
• Unit Count: 160

Pay: $75,000 - $85,000 / Year

DUTIES AND RESPONSIBLITITES

1.Leadership

• Exercise initiative, independent analysis and judgment involving difficult administrative and managerial requirements.
• Assist in the training and onboarding of new Community Directors (as requested).
• Participates in local property transitions

2.Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

3.Communication

• Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems

4.Employee Management

• Develop and manage the site team members; including participating in the hiring, training and evaluation of employees
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements.

5.Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed.
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
• Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents
• Ensure move-in orientation is completed consistently with new residents.

6.Revenue Management

• Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover
• Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
• Participating in the development of and managing to the approved operating budget
• Accurately processing vendor invoices and managing accounting month end
• Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

7.Reporting and Document Management

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures
• Responsible for the daily integrity and confidentiality of resident files
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
• Assist in budget preparation and delivery.

8. Risk Management items

• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures
• Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms
• React calmly and professionally in emergency, emotional and/or stressful situations
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance with OSHA requirements

9.Facility Maintenance

• Assist residents with reporting of maintenance needs
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

10.Other

• Consistently and fairly enforce community rules and regulations Standard Operating Procedures Comply with all Fair Housing Laws.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

Minimum Requirements:

• Minimum 5 years of experience as a Community Director or in a similar leadership role in Residential Property Management.
• Must have a minimum of 3 years’ experience with affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
• Affordable Housing Accreditation (e.g.: HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs.
• Past performance must meet an exemplary status of stellar work quality, reliability and dependability. 
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, or equivalent combination of education and work experience in the field of property management.
• Certification or designation from an accredited organization, preferred (ARM, CAM, CAPS, COS, CPM, MPM, RMP, etc.).
• Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Yieldstar
• Yardi
• Weblisters
• RealPage
• On-Site
• Microsoft Word
• Microsoft Excel
• Knock
• Craigslist
• Adobe Acrobat
• Google Mail (GMail)
• Google Drive
• Internet Use
• Basic Computer Skills
• Customer Service
• Management

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.