Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
We are seeking an experienced Full Stack engineer to join our newly formed Telephony engineering team. Front's long-term vision is to evolve into an omnichannel solution for customer experience, beginning with support teams. As our product primarily serves help desk use cases, we've recognized a growing demand for high-quality voice and SMS capabilities from our customers. This team will focus on launching the initial version of Telephony while working toward delivering a more robust solution in the future.
To be successful in this role you must be a quick learner, have proven software development skills, would identify with being a product and business-minded engineer, have experience delivering high quality feature work on time, and work well in a dynamic, cross-functional team.
What will you be doing?
Work closely with product managers, product designers and other engineers to improve Front’s Telephony offerings. You will conceptualize, design, implement, test, and launch improvements to Telephony capabilities and use cases.
What skills and experience do you need?
Industry experience building fast, reliable, real-time web-based applications.
Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
Exposure to architectural patterns of a large, high-scale web application.
Experience working with or building APIs.
Product minded: committed to building the best user experience.
Business minded: understands the power of leveraging technology toward business outcomes.
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Focus Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
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Are you ready to take your career to the next level? Front is on the lookout for a Senior Full Stack Engineer - Telephony to join our vibrant team in San Francisco! As a leader in AI-powered customer service, Front is all about enhancing collaboration and delighting customers at every step of their journey. You’ll be part of our newly formed Telephony engineering team, where your expertise will help us launch and evolve our telephony offerings. Imagine working closely with product managers and designers to conceptualize and implement innovative features that meet the high demands of our customers. We're looking for someone who thrives in a dynamic environment, quickly learns new technologies, and applies solid software development skills. If you're excited about building reliable web applications, fluent in languages such as Javascript or Python, and have a knack for delivering high-quality work, you might just be the perfect fit! Not only will you be contributing to cutting-edge solutions, but you'll also enjoy a competitive salary, equity options, health benefits, and plenty of flexibility in your work schedule. Join us in creating an omnichannel experience that customers love!
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