As a Teller - Floater at Frost, your main responsibilities include providing exceptional customer service, carrying out daily credit and debit transactions while complying with bank policies, maintaining adequate cash balances, processing change order requests, wire transfers, and managing risk through loss prevention practices. This role is all about building relationships with customers and ensuring they have a positive banking experience.

To excel as a Teller - Floater at Frost, you should have excellent written and verbal communication skills, outstanding customer service capabilities, and proficiency in Microsoft applications. Additionally, having cash-handling experience will be beneficial. Your ability to think critically and approach problem-solving with enthusiasm is key to delivering a great experience for customers.

The working schedule for a Teller - Floater at Frost typically runs from Monday to Friday, between 7 am and 6:30 pm, as well as Saturdays from 8:30 am to 1:30 pm. Flexibility in your schedule will be essential as you float between various branches to meet the staffing needs of the organization.

Frost offers a range of benefits to its Tellars - Floaters, including medical, dental, vision, long-term disability, and life insurance, along with a 401(k) matching program. Employees also enjoy generous paid time off, tuition reimbursement, and access to health and wellness programs, making it a well-rounded package to support both personal and professional growth.

Applying for the Teller - Floater position at Frost means becoming part of a respected company with a legacy dating back to 1868. Here, you'll have the opportunity to thrive in a supportive environment, enjoying generous benefits while making meaningful connections with customers. If you have a passion for service and a desire to contribute positively to your community, Frost is the place for you.

When faced with difficult customers, it's essential to remain calm and empathetic. Start by listening carefully to their concerns and acknowledging their feelings. Use phrases that show you understand their issue and work patiently to resolve it. Highlight your problem-solving skills and give them a positive banking experience, which aligns with Frost's values.

Discuss your previous experience involving cash handling, whether at a bank or retail job. Emphasize your accuracy in processing transactions, balancing cash drawers, and maintaining proper cash levels. Highlight any specific situations where you identified discrepancies and resolved them efficiently, demonstrating your commitment to diligence and integrity in financial matters.

Share a specific experience where you went above and beyond to help a customer. Describe the situation, your actions, and the outcome. Focus on how your approach aligns with Frost's commitment to kindness and building relationships, as well as the positive impact it had on the customer's experience.

Showcase your knowledge about Frost’s rich history and values, focusing on its dedication to exceptional service, integrity, and community involvement. Mention specific programs or initiatives you admire and how you feel personally aligned with their mission, which speaks to their commitment to kindness as the best currency.

Discuss your strategies for organization, such as prioritizing tasks, using to-do lists, or utilizing digital tools. Share an example of how you handled a busy period in the past, maintaining accuracy in transactions while providing excellent service. Frost values efficiency and accuracy, so illustrate how you embody those traits.

Express your enthusiasm for technology and learning. Mention any past experiences with quickly adapting to new systems and how you actively seek resources, training, or practice to ensure proficiency. Highlight specific software tools you are comfortable with and your eagerness to contribute effectively to the Frost team.

Provide a concrete example where you were faced with a situation requiring ethical consideration. Explain how you navigated it by adhering to company policies or relevant regulations. This will highlight your alignment with Frost's integrity-driven values, which are essential for a role as a Teller.

Discuss essential qualities such as a positive attitude, strong communication skills, a commitment to service, and the ability to build lasting customer relationships. Share how these align with Frost's core values and what you would bring to the team to exemplify those characteristics.

Share your passion for personal banking and how you appreciate Frost’s focus on building relationships with customers. Speak about your admiration for the company's storied history, commitment to its values, and your desire to be part of a team that emphasizes kindness and community involvement.

Emphasize your belief in collaboration and supporting colleagues. Discuss past experiences where teamwork led to overcoming challenges or reaching collective goals. This will resonate with Frost’s culture of integrity and adaptability, showing that you're a team player ready to contribute to the branch's success.