Chat Support Officer

Job Description:Nike is seeking a dedicated and resilient Chat Support Officer to join our team in Philadelphia, Pennsylvania. As a Chat Support Officer, you will be responsible for providing exceptional customer service through our online chat platform. This is an entry-level position with no prior experience required.Responsibilities:- Responding to customer inquiries and providing support via chat- Resolving customer issues in a timely and professional manner- Ensuring a high level of customer satisfaction through effective communication- Keeping accurate records of customer interactions and transactions- Collaborating with other team members to ensure a seamless customer experience- Adhering to company policies and procedures at all timesRequirements:- Strong communication skills- Ability to think on your feet and adapt quickly to changing situations- Excellent planning and organizational skills- Ability to work well under pressure- Basic computer skills and familiarity with online chat platformsPersonality Traits:- Dedicated: committed to providing outstanding customer service- Resilient: able to bounce back from setbacks and continue to deliver high-quality supportBenefits:- Retirement plan- Relocation allowance- Parental leaveWorking Environment:Our team at Nike is dedicated to understanding and exceeding customer expectations. We strive to create a positive and inclusive work environment where all team members can thrive.Equal Opportunity Statement:Nike is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Chat Support Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.