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Service Engineer - job 1 of 2

Position Overview

Represents Service and Technical Support for a variety of cross-functional initiatives including NPIs, reliability improvements, and product return investigations. Serviceability expert for the Sonosite product line, lending knowledge and expertise throughout the company. Provides product training to service personnel, including external biomeds. Responsible for additional duties and projects, as assigned by manager, which require a high-level understanding of products and/or processes.

Company Overview

FUJIFILM Sonosite, Inc. is the innovator and world leader in bedside and point-of-care ultrasound, and an industry leader in ultra-high frequency micro-ultrasound technology. Headquartered near Seattle, the company is represented by a global distribution network in over 100 countries. Sonosite’s portable, compact systems are expanding the use of ultrasound across the clinical spectrum by cost-effectively bringing high-performance ultrasound to the point of patient care. For more information, please visit www.sonosite.com.

 

FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.

 

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.

Job Description

Essential Job Functions: 

  • Represent Service and Technical Support on product core teams, working cross-functionally with Engineering, Operations, Regulatory, Product Management, and Program Management.
  • Produce and maintain NPI Service deliverables, including service plans, compatibility matrices, service bulletins, service assemblies, and technical training packages.
  • Establish, publish, and improve service procedures and tools to improve responsiveness, customer satisfaction, and forward-looking quality outcomes.
  • Point of contact for escalated service issues, providing technical guidance to Technical Support and Service Repair personnel.
  • Guide product reliability improvements based on issues encountered in the field.
  • Own special investigation of incoming customer returns, working with Engineering and Regulatory as needed.
  • Deliver formal technical training to Service and Technical Support personnel and external hospital biomeds.
  • Additional responsibilities on an as-needed basis.
  • Responsible and accountable for conducting the requirements of the company's quality system.
  • Provide mentorship and coaching to Technical Support and Service Repair personnel.

Knowledge/Experience:

  • Engineering Bachelor’s Degree with 3-5 years broad-based experience in Technical Support / Service, Operations, and Project Management preferred.  Lesser technical degree considered with 7+ years relevant experience.
  • Working knowledge of complex PCBA-based electro-mechanical systems and the failure mechanisms common to them.
  • Training and working experience in formal problem-solving techniques.
  • Understanding of quality and reliability metrics.
  • Knowledge of ultrasound theory of operation and basic clinical usage is preferred.
  • Experience with peer mentorship in the above knowledge/experience areas is highly desired.

Skills/Abilities:

  • Proficient with data management tools (e.g Database, SQL, Excel, or Tableau).
  • Proficient with standard office software (Google Sheets or MS Office), including conferencing software (Teams, Zoom).
  • Ability to objectively distill large amounts of data into actionable intelligence.
  • Excellent written and verbal communication skills.
  • Familiarity with use of commercial change management software in a regulated environment.
  • Demonstrated ability to provide technical training.
  • Demonstrated ability to mentor peers and act with a high degree of autonomy.
  • Able to lift 25lbs with or without accommodations.

Salary and Benefits:

  • $33.00/hr. - $37.00/hr. depending on experience (Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range).  
  • Insurance:
    • Medical, Dental & Vision
    • Life & Company paid Disability
  • Retirement Plan (401k):
    • 4% automatic Company contribution
    • Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
  • Paid Time Off:
    • You can accrue up to three (3) weeks of PTO in your first year of employment
    • PTO increases based on years of service
  • Employee Choice Holidays:
    • Four (4) additional paid days off, based on date of hire in the calendar year
  • Paid Holidays:
    • Eight (8) paid holidays per year

FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program.  Visit us today to learn more about our exciting technologies and how you can make a difference.  To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.

 

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

 

#CB

#LI-MW

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (ffss-hr@fujifilm.com or (425) 951-1200).

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Average salary estimate

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$68400K
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What You Should Know About Service Engineer, FUJIFILM

As a Service Engineer at FUJIFILM Sonosite, Inc. in Bothell, you'll step into a dynamic role representing Service and Technical Support across various initiatives. You'll be the go-to expert on Sonosite's product line, leveraging your insights to improve reliability and oversee product return investigations. Collaborating with teams from Engineering to Product Management, you will have a hand in producing essential service deliverables like compatibility matrices and technical training packages. Your strong background in engineering and technical support will empower you to enhance service procedures, boost customer satisfaction, and guide product reliability improvements. Plus, you'll provide invaluable mentorship and training to service personnel and external biomeds, cultivating a culture of knowledge and teamwork. With a competitive hourly wage ranging from $33.00 to $37.00 based on experience, along with comprehensive benefits, including medical, dental, and retirement plans, FUJIFILM Sonosite provides an excellent platform for career growth. You're not just filling a position; you're joining a company that’s a leader in ultrasound technology, where your contributions will have a direct impact on patient care around the world. If you're ready for a fulfilling challenge, we encourage you to explore more about this exciting opportunity to make a significant difference in the medical field.

Frequently Asked Questions (FAQs) for Service Engineer Role at FUJIFILM
What are the main responsibilities of a Service Engineer at FUJIFILM Sonosite?

As a Service Engineer at FUJIFILM Sonosite, your core responsibilities will include providing Service and Technical Support, producing service deliverables such as servicing plans and compatibility matrices, enhancing service procedures, and guiding product reliability improvements. You will also act as a point of contact for escalated service issues and deliver formal training to service personnel and external biomeds.

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What qualifications are required for the Service Engineer role at FUJIFILM Sonosite?

To qualify for the Service Engineer position at FUJIFILM Sonosite, candidates should hold an Engineering Bachelor’s Degree along with 3 to 5 years of relevant experience in Technical Support, Service, or Operations. Alternatively, candidates with a lesser technical degree and over 7 years of experience may also be considered. Familiarity with complex electro-mechanical systems and ultrasound technology is preferred.

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How does FUJIFILM Sonosite support the professional growth of Service Engineers?

FUJIFILM Sonosite is committed to the professional growth of its Service Engineers by offering mentorship opportunities, technical training, and exposure to cross-functional projects. This role allows you to work alongside engineers and regulatory teams, providing a rich environment for learning and career advancement.

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What is the expected salary range for a Service Engineer at FUJIFILM Sonosite?

The salary for a Service Engineer at FUJIFILM Sonosite ranges from $33.00 to $37.00 per hour, depending on experience. Additional benefits include comprehensive health insurance, a retirement plan with matching contributions, and paid time off, making it a competitive compensation package.

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What skills are essential for success as a Service Engineer at FUJIFILM Sonosite?

Success as a Service Engineer at FUJIFILM Sonosite requires strong communication skills, proficiency with data management tools like SQL and Excel, and the ability to analyze complex technical information. Experience in mentoring peers and providing training will also be invaluable in this collaborative role.

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Common Interview Questions for Service Engineer
Can you describe your experience in Technical Support and how it relates to the Service Engineer role?

In answering this question, focus on specific instances where you provided critical support for technical issues, managed customer interactions, and contributed to team projects. Emphasize your problem-solving skills and your understanding of electro-mechanical systems, which are central to the Service Engineer position.

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How would you approach training new service personnel?

Detail your training methodology and highlight your experience in delivering presentations or hands-on training. Discuss the importance of tailoring your training to different learning styles and ensuring that new personnel feel supported and confident in their roles.

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What experience do you have with reliability improvement initiatives?

When answering, provide examples of past projects where you successfully identified reliability issues in products, collaborated with cross-functional teams, and helped implement solutions that enhanced product performance or customer satisfaction.

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How do you prioritize multiple tasks in a fast-paced environment?

Share specific strategies you use for effective time management, such as prioritizing tasks based on urgency and importance, using project management tools, and keeping open lines of communication with your team to manage expectations.

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Can you provide an example of a challenging technical problem you resolved?

Use this opportunity to walk through a real-life example, describing the problem, the analysis process, and the solution you implemented. Highlight any collaboration with other departments, as teamwork is a key element of the Service Engineer role.

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What tools or software are you familiar with that relate to this position?

List any relevant software or tools you have experience with, such as database management systems, Excel, or Tableau. Discuss how you used these tools to enhance service efficiency or analyze data for better decision-making.

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How do you ensure customer satisfaction when dealing with technical repairs?

Explain your approach to customer service, including clear communication, managing expectations, and following up after resolving technical issues to ensure the customer is satisfied with the outcome.

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Describe your experience with product training and mentorship.

Highlight your previous roles where you have provided training or mentorship, including the methods you used and the impact it had on team performance. Discuss your approach to empowering others through knowledge sharing.

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What interests you about working with ultrasound technology?

Share your passion for ultrasound technology, how you’ve engaged with it in previous roles, and your excitement about contributing to advancements in this field, especially in a company like FUJIFILM Sonosite that leads innovation.

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How do you stay updated on industry trends and technologies applicable to your role?

Discuss how you actively engage with industry literature, attend webinars or conferences, and network with professionals in the field to continuously improve your knowledge and apply new insights to your work.

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DATE POSTED
April 17, 2025

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