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Account Representative

Account Representative at Genuine Parts Company summary:

The Account Representative drives sales by identifying new opportunities and maintaining customer relationships to ensure satisfaction. This role includes generating leads, delivering technical presentations, and assisting with customer support. The position typically requires a high school diploma, sales experience, and excellent communication skills.

SUMMARY:
The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations.

JOB DUTIES:
• Generates new leads by networking, cold calling, researching various directories and internet sites.
• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction.
• Understands complex requirements from customers for preparation of customized quoting.
• Delivers effective sales presentations and ensures technical requirements are met.
• Assists with on-site troubleshooting of customers' concerns.
• Works with and coordinates vendor resources to build relationships and support sales.
• Performs other duties as assigned.
• Increases revenue and profitability through generation of new business and further development of existing accounts.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED. Typically requires industry and sales experience.

KNOWLEDGE, SKILLS, ABILITIES:
• Excellent written and verbal communication skills.
• A proficient understanding of key sales principles and best practices.
• Ability to influence customers, while maintaining healthy relationships.
• Ability to take initiative and work with limited direction.
• Ability to multitask and manage time well.
• Ability to use Microsoft Office.
• Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products.

PHYSICAL DEMANDS:
May be required to be on-call nights or weekends, depending on need.

COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Keywords:

Account Representative, Sales, Customer Satisfaction, Lead Generation, Sales Presentations, Technical Support, Industrial Products, Relationship Management, Networking, Cold Calling

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Representative, Genuine Parts Company

Are you passionate about sales and customer relationships? Join Motion Industries as an Account Representative in Wayne County, MI, and take your career to the next level! In this dynamic role, you will be at the forefront of driving sales by identifying new opportunities while maintaining strong connections with our valued customers. You’ll generate leads, deliver compelling technical presentations, and provide essential support that enhances customer satisfaction. We’re looking for an energetic individual equipped with a high school diploma or GED, proven sales experience, and stellar communication skills. Your daily activities will revolve around networking, cold calling, and engaging face-to-face with clients to foster meaningful relationships. You will also work on understanding complex customer requirements for accurately prepared quotes, ensuring that each sales presentation addresses technical needs effectively. Plus, troubleshooting customer concerns on-site will be part of your responsibilities, as well as collaborating with vendor resources to create robust relationships that support our sales initiatives. At Motion Industries, we value your effort in increasing revenue and developing existing accounts, and we encourage you to bring your ideas to the table. If you can multitask and manage your time efficiently while being proficient in Microsoft Office and knowledgeable about industrial products, we’d love to hear from you. Our excellent benefits package includes healthcare options, a 401(k) plan, and tuition reimbursement to support your professional development. Start your journey with us today!

Frequently Asked Questions (FAQs) for Account Representative Role at Genuine Parts Company
What are the main responsibilities of an Account Representative at Motion Industries?

As an Account Representative at Motion Industries, your primary responsibilities include driving sales by generating new leads, maintaining strong customer relationships, and delivering technical presentations. You will be expected to engage directly with customers to understand their needs and provide tailored solutions while troubleshooting on-site concerns and working alongside vendor resources.

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What qualifications are needed to become an Account Representative at Motion Industries?

To become an Account Representative at Motion Industries, candidates typically need at least a high school diploma or GED, along with solid sales experience. Proficiency in Microsoft Office and strong communication skills are essential, as well as a foundational understanding of industrial products. Being self-motivated and capable of multitasking is also crucial in this role.

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How does the Account Representative role at Motion Industries contribute to customer satisfaction?

In the role of Account Representative at Motion Industries, you contribute significantly to customer satisfaction by maintaining strong, ongoing communication and ensuring that their needs are met through effective solutions. Your ability to deliver personalized service and handle technical inquiries demonstrates commitment and reliability, fostering long-lasting customer relationships.

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What skills are important for success as an Account Representative at Motion Industries?

Success as an Account Representative at Motion Industries hinges on excellent written and verbal communication skills, a good grasp of sales principles, and the ability to influence and maintain healthy relationships with customers. Additionally, a proactive and self-directed approach, along with strong time management and multitasking abilities, are vital for thriving in this role.

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What is the work environment like for an Account Representative at Motion Industries?

The work environment for an Account Representative at Motion Industries is energetic and engaging, as you interact with diverse clients daily. You'll spend time both in the office generating leads and out in the field meeting customers. This blend of activities keeps the role dynamic and gives you the opportunity to build strong professional relationships while working collaboratively with team members.

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Common Interview Questions for Account Representative
Can you describe your experience in sales and how it relates to the Account Representative position?

When answering this question, detail your specific sales roles and highlight the skills you developed that directly align with the responsibilities of an Account Representative at Motion Industries. Focus on your abilities in lead generation, customer relationship management, and achieving sales targets.

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How do you approach building relationships with customers?

To effectively answer this question, share specific strategies you’ve employed in the past, such as active listening and following up with customers regularly. Explain how these practices help foster trust and satisfaction, which is crucial for an Account Representative at Motion Industries.

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What strategies do you use for lead generation?

When discussing your lead generation strategies, provide examples of networking, cold calling, or leveraging online tools that have been effective for you. It’s important to express creativity and adaptability in your approach, which resonates with the role's requirements at Motion Industries.

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How do you handle conflicts with customers?

To answer this, illustrate a past conflict resolution experience, showing your capability to listen to customer concerns, provide solutions, and maintain professionalism. Explain how you ensure that customers feel valued and understood, which aligns with the customer satisfaction goals at Motion Industries.

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In what ways do you stay organized as an Account Representative?

Share your personal organization tools and methods, such as CRM software or task lists, that help in managing customer inquiries, follow-ups, and sales tasks. Emphasize your commitment to timeliness and attention to detail, key traits for an Account Representative at Motion Industries.

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Describe a successful sales presentation you delivered.

Reflecting on a successful sales presentation, detail the preparation process, how you tailored the content for your audience, and the positive outcome. Focus on your presentation style and ability to convey complex information clearly, which is critical in the Account Representative role at Motion Industries.

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What industrial products are you familiar with, and how can you leverage that knowledge?

Discuss the specific industrial products you have worked with, and share how this knowledge enhances your ability to serve customers better. This expertise can directly relate to the role of Account Representative at Motion Industries, where product knowledge is crucial.

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How would you describe your communication style when engaging with clients?

Characterize your communication style, highlighting your skills in active listening and being approachable. Explain how your communication style fosters rapport with clients while addressing their needs effectively—an essential trait for an Account Representative at Motion Industries.

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What motivates you to achieve sales targets?

In your response, identify personal motivators, such as financial incentives, goal fulfillment, or customer satisfaction. Show your passion for sales and how this aligns with the values of Motion Industries and the desire to meet and exceed expectations.

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Can you discuss a time you turned a negative customer experience into a positive one?

Provide a specific example where you addressed a negative experience and turned it around through effective communication and problem-solving. This illustrates your customer service commitment, a key component of success for an Account Representative at Motion Industries.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 8, 2025

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