Sr Manager, Salesforce Data Operations

The Sr. Manager, Salesforce Data Operations at GitLab is responsible for leading the Global Territory Operations team, ensuring accurate account assignments through Salesforce Enterprise Territory Management (ETM). You'll also oversee the development and implementation of Go-to-Market Rules of Engagement, manage outsourced teams for data corrections, and drive the Salesforce data enrichment strategy. Cross-functional collaboration with sales teams and promoting data quality are key aspects of this role.

To thrive as a Sr. Manager, Salesforce Data Operations at GitLab, candidates should have strong knowledge of third-party data providers like ZoomInfo and Dun & Bradstreet, along with experience in Salesforce hierarchy management. Proficiency in SQL, Microsoft Excel, and familiarization with SaaS and B2B environments are essential, alongside excellent communication and strategic thinking skills.

In the Sr. Manager role at GitLab, you will contribute to our mission by establishing a scalable infrastructure of sales processes supported by credible data. This data-driven approach helps optimize sales productivity and encourages collaboration within the company, allowing everyone to contribute to co-creating software solutions.

Yes! The Sr. Manager, Salesforce Data Operations position at GitLab is entirely remote within the US time zone. This flexibility allows our team members to work from anywhere, embodying our commitment to a remote-first culture.

At GitLab, the Sr. Manager, Salesforce Data Operations will manage team performance and support the individual growth of team members. Through effective mentorship and strategic leadership, you'll have the opportunity to cultivate skills and foster a collaborative environment, paving the way for both personal and team development.

In answering this question, highlight specific examples of how you've implemented or managed Salesforce ETM in previous roles. Discuss the impact of your contributions on accurate account assignments and how you collaborated with different cross-functional teams to ensure alignment.

To effectively answer this, discuss your familiarity with data management processes you have established in previous roles. Mention specific strategies you employed to monitor and verify account data accuracy, including the role of automation in maintaining clean data.

Share specific examples of successful projects where you collaborated with sales and other functional teams. Emphasize your communication skills, strategic planning, and the importance of maintaining positive relationships to achieve common goals.

Discuss the frameworks or tools you use for task management, prioritization methods, and your experience delegating tasks effectively. Emphasize your ability to adapt to changing priorities and how you communicate updates to your team.

Talk about your experience evaluating and managing vendor relationships, particularly focusing on data enrichment. Discuss the criteria you used to choose the right vendors and how you ensured that they met the needs of your organization.

Share a specific situation where you identified a significant data issue and the steps you took to address it. Highlight your analytical skills, problem-solving techniques, and the ultimate outcome of your actions.

Provide examples of how you've mentored or coached team members in past roles. Discuss specific training initiatives you have developed or participated in and the positive impact on your team's performance.

Discuss your methods for staying current with trends, such as following industry publications, attending workshops, or engaging with professional communities. Emphasize the importance of networking and continuous learning in your professional growth.

Talk about your conflict resolution style and provide an example of a dispute you successfully mediated. Discuss your approach to understanding different perspectives and finding a mutually beneficial solution within a team.

Reflect on GitLab's mission and values that resonate with you personally and professionally. Highlight your admiration for the company's commitment to collaboration and openness and how you see yourself contributing in the Sr. Manager, Salesforce Data Operations role.