At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.
You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Customer Success Manager to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world, and we’re hoping you can help us do that!
Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
Work alongside sales team and founders to help close prospective customers
Oversee customer account management, including formal communications of product updates and roadmaps
Analyze customer data to ideate and recommend new features and enhancements
Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
Identify and develop new business opportunities with existing clients
Customer-facing experience at an early-stage company
Strong understanding of SaaS business models and large-scale software implementation projects
Excellent communication and negotiation skills
Technical understanding of fintech products
Experience working with agile engineering and design teams
Previous experience in a product or customer-facing role at a fintech or FinServ company
Experience with data analysis tools such as SQL
Familiarity with project management tools, customer success software and CRM systems
A collaborative, entrepreneurial spirit
You’ll receive a competitive salary and a generous equity package for joining us at Glide.
Besides stellar health, dental, and vision insurance, we offer a generous health and wellness stipend, so you can stay healthy and active.
We love food. Every member of the Glide team gets free lunch, every day. No one goes hungry around here :)
We want you to be happy at work. You'll get a full equipment upgrade - from a top-of-the-line computer to your preference on keyboard, mouse, and accessories.
Email: gautam@withglide.com
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Hey there! If you're looking for an exciting opportunity, we at Glide are on the lookout for an amazing Customer Success Manager to join our dynamic team. At Glide, we’re transforming the banking experience for today’s world by helping financial institutions like community banks and credit unions innovate with our embedded fintech platform. As a Customer Success Manager, you will play a pivotal role in this journey, guiding our clients from the initial implementation all the way through to go-live. You'll collaborate closely with our talented sales team and other founders to attract and engage new customers while ensuring our existing clients are not just satisfied, but thrilled with our product. You’ll analyze data to propose new features and enhancements, manage account communications, and conduct User Acceptance Testing to ensure everything runs smoothly. We want someone with a strong customer-facing background in an early-stage environment, excellent communication skills, and a knack for understanding SaaS business models. Familiarity with fintech products and experience working with agile teams will be beneficial as we grow together, transforming the decades-old financial landscape. Plus, we take care of our team with competitive salaries, equity packages, and perks like health credits and free lunches. Come join us at Glide and be part of something revolutionary!
Subscribe to Rise newsletter