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Payroll Specialist - job 1 of 2

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Payroll Specialist (International Payroll)

About the Team

At Gorgias, our People Operations team is committed to delivering an exceptional employee experience by ensuring seamless processes and global compliance. As a Payroll Specialist, you will play a key role within the People Ops. Team, which is part of our People organization. You will also collaborate closely with the Finance & Accounting Team, as well as with various stakeholders across the organization, whose work directly impacts payroll processes.

Our team is dedicated to operational excellence and is currently focused on key initiatives such as implementing new tools to automate processes and optimizing the payroll experience in a global context.

As Gorgias continues to experience rapid growth, we are looking for a highly adaptable individual who thrives on challenges and proactively contributes ideas to improve processes and enhance team success. This is a unique opportunity to work in a dynamic and evolving environment where your creativity and input will have a significant impact.

What You'll Do

In this role, you will be responsible for:

  • Coordinating with internal stakeholders to collect accurate information for monthly and bi-weekly payrolls, ensuring all relevant data is prepared for processing.

  • Collaborating with external vendors responsible for payroll processing, ensuring all calculations, such as overtime, bonuses, commissions, and PTO, are accurate and processed correctly.

  • Verifying processed payroll to meet accuracy standards and resolving any discrepancies.

  • Supporting the preparation of reports and assisting with ad-hoc requests within the People Operations team.

  • Working closely with the Finance & Accounting teams to meet their requirements and ensure the necessary data flow for reconciliation and financial reporting.

  • Managing processes related to Direct employees, Contractors, Freelancers and Employees of Records, ensuring compliance and accuracy in their payroll treatment.

  • Addressing and efficiently responding to employee inquiries related to their payments, providing assistance and timely solutions.

  • Tracking vendor deliverables on payroll SLAs via defined payroll metrics.

  • Being risk-aware and helping to identify, report, mitigate, and track risks in the payroll delivery process.

  • Supporting the Payroll team lead by providing necessary data and clarifications to questions raised during internal and external audits.

  • Driving process improvement initiatives to enhance efficiency in payroll operations through automation.

  • Demonstrating flexibility and adaptability to operate in a fast-paced, dynamic environment, taking ownership and setting directions with minimal guidance.

Who You Are?

Key Requirements:

  • A degree in Accounting, Finance, or a related field, or equivalent experience.

  • Experience coordinating international payrolls with external vendors.

  • Strong attention to detail and the ability to handle sensitive data.

  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

  • Knowledge of payroll regulations in the countries where we operate.

  • Fluency in English is a must.

  • Proficiency in Excel and Google Spreadsheets, including knowledge of formulas, pivot tables, and creating macros (preferred).

Nice to Have:

  • Professional certifications related to payroll management or relevant courses.

  • Familiarity with different payroll tools and integrated accounting systems.

Perks & Benefits

  • 🏖️ 5-week vacation plus 2 weeks RTT

  • 🤕 Paid sick leave

  • 🌏 6 weeks full remote/year

  • 🧸 Paid parental leave (16 weeks)

  • 🚊50% of public transportation reimbursed

  • 🍽️ Personal credit card to buy lunches (we use Swile)

  • 🏥 We provide private health insurance (we use Alan)

  • 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

  • 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

  • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

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What You Should Know About Payroll Specialist, Gorgias

Welcome to Gorgias, where we’re revolutionizing customer support for ecommerce! As a Payroll Specialist here in beautiful Paris, you’ll be a vital part of our People Operations team, ensuring our employees experience seamless and compliant payroll processes. In this role, you won't just be crunching numbers; you'll collaborate with our Finance & Accounting teams and engage with various departments to gather precise data for monthly and bi-weekly payrolls. Your keen attention to detail will ensure accurate processing of overtime, bonuses, and PTO while also managing the payroll of our diverse employees, contractors, and freelancers. The best part? You'll have the freedom to contribute innovative ideas to enhance our processes in this fast-paced environment. If you love tackling challenges and enjoy a collaborative atmosphere focused on continuous improvement, Gorgias is the perfect place for you. Plus, with a range of exciting benefits like 5-week vacations and a personal development budget, we prioritize not just your work, but your overall well-being and growth. Let’s create exceptional experiences together, making every interaction feel personal and every conversation lead to success!

Frequently Asked Questions (FAQs) for Payroll Specialist Role at Gorgias
What are the key responsibilities of a Payroll Specialist at Gorgias?

As a Payroll Specialist at Gorgias, you will coordinate with internal stakeholders to gather accurate data for payroll while ensuring compliance with international payroll regulations. You'll also work closely with external vendors for payroll processing, verify the accuracy of processed payroll, and support the Finance & Accounting teams with data flow and reconciliation.

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What qualifications are needed for the Payroll Specialist position at Gorgias?

Gorgias requires candidates for the Payroll Specialist role to have a degree in Accounting, Finance, or a related field, or equivalent experience. Additionally, experience coordinating international payrolls and strong attention to detail are essential. Proficiency in Excel and knowledge of payroll regulations are also highly valuable.

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How does Gorgias support employee development for Payroll Specialists?

At Gorgias, we believe in nurturing our employees' growth, which is why we offer a generous personal development budget of up to €2000 annually. This includes funding for learning materials and wellness support to ensure you can thrive in your Payroll Specialist role.

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What benefits does Gorgias offer its Payroll Specialists?

As a Payroll Specialist at Gorgias, you’ll enjoy fantastic perks including 5 weeks of vacation, paid sick leave, 6 weeks of remote work per year, and a personal credit card for lunches. We also offer private health insurance and support for setting up your home workstation.

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What is the work culture like for Payroll Specialists at Gorgias?

The culture at Gorgias is vibrant and inclusive, with an emphasis on collaboration and creativity. As a Payroll Specialist, you’ll be part of a dynamic team where your ideas are valued, and you can contribute to improving payroll operations while enjoying social company events and retreats throughout the year.

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Common Interview Questions for Payroll Specialist
Can you describe your experience with international payroll coordination?

When answering this question, highlight specific experiences where you handled payroll for multiple countries, the tools you used, and how you ensured compliance with local regulations. Provide metrics or outcomes where possible!

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What methods do you use to ensure accuracy in payroll processing?

Discuss your attention to detail and any systems or checklists you implement to double-check calculations and verify data before processing payroll. Mention collaborating with teams to cross-verify information as well.

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How do you handle discrepancies in payroll?

Explain your process for identifying payroll discrepancies, including how you investigate the issue, communicate with relevant departments to gather information, and implement solutions to prevent future errors.

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What payroll systems have you worked with and how comfortable are you using them?

Be thorough in discussing the payroll systems you're familiar with, including any software you’ve used to automate processes. Share your comfort level and any specific features or functionalities you’ve found beneficial.

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How do you keep yourself updated on payroll regulations?

Talk about your proactive approach to staying informed, such as subscribing to payroll newsletters, participating in industry webinars, and networking with payroll professionals to ensure compliance and best practices.

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How do you prioritize tasks when facing tight deadlines with payroll?

Illustrate your ability to manage time effectively by discussing methods such as creating task lists, setting clear deadlines, and regularly communicating with your team to ensure that everyone is aligned on priorities.

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Can you give an example of a process improvement initiative you've led in payroll?

Provide a scenario where you identified a challenge in payroll operations, the steps you took to address it, and the measurable improvements that resulted from your initiative.

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How would you assist employees with payroll inquiries?

Illustrate your customer service skills by explaining your approach to handling inquiries calmly and efficiently. Emphasize the importance of communication and building trust with employees while providing clear answers.

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What role does teamwork play in payroll operations?

Discuss how important collaboration is within your role by providing examples of working with finance, HR, and other stakeholders to ensure smooth payroll processing and successful outcomes.

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Why do you want to work as a Payroll Specialist at Gorgias?

Share your enthusiasm for Gorgias’s mission and how your values align with the company's culture. Explain how you see the role as an opportunity for personal and professional growth, and your eagerness to contribute to the team.

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Founded in 2015 by Roman Lapeyre and Alex Plugaru, Gorgias is a multi-channel help desk integrated with e-commerce merchants' (BigCommerce, Shopify Plus, and Magento) back-office. It allows merchants to manage all their customer support from a sin...

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Full-time, hybrid
DATE POSTED
March 13, 2025

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