User Experience Lead

Overview

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

As a user experience lead, you will be responsible for pursuing continuous improvement of application experiences throughout our various ecosystems. In this role, you will ensure a smooth and efficient experience for members, from initial application submission to account activation. You will collaborate closely with cross-functional teams and external vendors to optimize application processes, enhance user experience and advance growth initiatives.

Qualifications

Required Skills & Experience  

• Bachelor of Arts/Science degree from an accredited university, or additional 4 years of experience in lieu of degree required.
• 5 years of experience in digital marketing, user experience, or digital system management  required.
• 3 years of experience with application workflows/platforms, technologies, associated challenges and industry trends required.
• 1 year of experience in Project Management, leadership, vendor management, or equivalent experience required.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information effectively required.
• Strong organizational and time management skills, with the ability to multitask and meet deadlines.
• Collaborative mindset and the ability to work effectively in cross-functional teams.

Physical Demands

• Must be able to sit/view computer monitor for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations.

Apply online now!

​​An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

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