Field Service Technician - Paving & Material Processing

The primary responsibilities of a Field Service Technician at GT Mid Atlantic, LLC include troubleshooting and repairing a variety of machinery issues, including hydraulic systems, hydrostatic systems, and electrical systems. You will also be expected to perform preventive maintenance, assist customers with machine operation advice, and ensure all equipment meets safety regulations. Engaging with customers effectively will be crucial, as you'll need to explain complex technical issues in an understandable way.

To qualify as a Field Service Technician at GT Mid Atlantic, LLC, candidates typically need either 2 years of specialized schooling related to mechanical expertise or at least 5 years of relevant on-the-job experience. Proficiency in troubleshooting machinery, such as engines (gas and diesel), fuel systems, and hydraulic systems, is essential. A basic understanding of gas and arc welding is also beneficial for this role.

As a Field Service Technician in New Stanton with GT Mid Atlantic, LLC, you will work with a diverse range of construction equipment and industrial farm machinery. This includes large paving machines and material processing equipment, amongst others. Your role will involve repair and maintenance on various types of systems, enabling you to engage with different technologies in the field.

Yes, prior experience is quite important for the Field Service Technician role at GT Mid Atlantic, LLC. Candidates should have either 2 years of vocational training or at least 5 years of relevant field experience with construction or industrial machinery to ensure they possess the necessary skills for service and repairs.

Success as a Field Service Technician at GT Mid Atlantic, LLC hinges on several key skills: solid problem-solving abilities, strong communication skills for effective customer interaction, and technical expertise in machinery systems such as hydraulics and electronics. Additionally, a commitment to safety and the ability to work independently are essential elements of this position.

When answering this question, provide a structured approach to how you diagnose problems, such as isolating components, using diagnostic tools, and how you ensure safety. Detailing a specific example of a previous challenge can showcase your analytical skills and technical proficiency.

Your answer should outline the variety of machinery you have experience with, emphasizing any specialized equipment relevant to GT Mid Atlantic, LLC. Mention your hands-on experience and any noteworthy repairs you conducted to demonstrate your technical background.

Illustrate your time management skills by discussing how you evaluate urgency versus importance. Sharing previous experiences where you successfully managed competing priorities can reinforce your organizational skills.

Describe a scenario where you've simplified complex technical details for a customer or colleague. This shows your communication skills and how you bridge the gap between technical jargon and client understanding.

Discuss your commitment to workplace safety, mentioning specific protocols you follow, such as wearing personal protective equipment, conducting safety checks before operations, and adhering to company safety policies.

Share a detailed story of a significant repair task, focusing on the difficulties you encountered and how you overcame them. Emphasize your problem-solving skills and technical knowledge throughout the process.

Be prepared to outline your experience specifically with hydraulic systems, detailing any training or hands-on work you've done. Mention your ability to troubleshoot and repair these systems, as they are vital for a Field Service Technician role.

Explain your welding skill level and any relevant experiences you have had performing weld repairs on machinery. Ensure to highlight the types of welding processes you are familiar with and how you ensure a clean, strong weld.

Share how you engage with continuous education, whether through formal training, attending workshops, or online resources. Showing your proactiveness in keeping up with technological advancements reflects your commitment to the field.

This is a chance to show your enthusiasm for the role. Discuss your admiration for GT Mid Atlantic, LLC's reputation and growth in the industry, and how you align with their values and goals in pursuing innovation in construction equipment services.