ExecOps

The ExecOps role at Gusto involves diverse responsibilities such as managing the Head of GTM's calendar, coordinating travel plans, organizing meetings, and communicating with key stakeholders. You’ll also track projects, plan team events, and establish administrative systems to enhance efficiency. Your proactive approach will ensure executives can focus on their core priorities.

To succeed as an ExecOps at Gusto, candidates should have over 5 years of administrative support experience in a large or high-growth company. A strong capability in communication, organization, and multitasking is essential. Familiarity with Google Apps and a positive attitude towards teamwork are highly valued, while experience in revenue leadership support is a plus.

The work environment for ExecOps at Gusto is collaborative and inclusive, with physical offices in Denver, San Francisco, and New York. Employees are encouraged to work from the office 2-3 days a week, promoting team cohesion, while also allowing some flexibility for remote work. You'll be an integral part of a passionate team focused on supporting small businesses.

The ExecOps position at Gusto is unique because it blends strategic support with a cultural role. You are not just managing schedules and logistics; you’re also fostering relationships and maintaining the essential pulse of the team culture. Your contributions directly influence the overall functionality and morale of the executive team and the broader organization.

At Gusto, growth opportunities for ExecOps are abundant. You'll have the chance to explore areas like project management, event planning, and departmental leadership. As part of a rapidly scaling company, there’s ample room for professional development, enabling you to take on new challenges and responsibilities as the team grows.

When answering this question, outline specific roles in which you supported high-level executives. Highlight your organizational strategies, how you managed tasks without supervision, and any tools or software you used to streamline processes. Be sure to include examples that demonstrate your problem-solving skills and your ability to work under pressure.

This question requires you to demonstrate your time management skills. Share a systematic approach you use to prioritize urgent vs. important tasks, such as utilizing a task management tool or maintaining a detailed calendar. Discuss how you communicate any shifts in priorities to ensure clear expectations.

Explain your methods for managing a hectic calendar effectively, such as using color-coded scheduling, blocking time for specific tasks, and anticipating potential conflicts. Highlight your proactive approach to finding solutions before they become an issue.

For this question, emphasize your interpersonal skills and ability to remain calm under pressure. Discuss a specific instance where you navigated a disagreement, focusing on your communication and negotiation skills to facilitate resolution and maintain team harmony.

Here, you should address the importance of confidentiality in administrative roles. Mention protocols or techniques you use to safeguard sensitive information, such as secure storage methods, mindful communication, and regular professional ethical training.

Share a concrete example where you identified an inefficiency and implemented changes that streamlined processes. This could involve optimizing scheduling practices, minimizing response times, or enhancing communication flows. Be prepared to discuss the outcomes.

Discuss how an ExecOps is integral to fostering a positive company culture by engaging with team members, facilitating events, and supporting initiatives that promote inclusiveness. Highlight your understanding of the impact of morale on productivity and how you would contribute to a strong workplace.

When discussing your event planning experience, mention specific events you coordinated, emphasizing logistics like budgeting, timelines, and team collaboration. Make sure to illustrate how those events positively impacted employee engagement or team dynamics.

This question allows you to showcase your technical skills. Talk about your proficiency with Google Apps and any other tools you’ve used, providing examples of how these tools helped you maintain organization and efficiency in your work.

Research Gusto's mission and values before the interview. In your answer, express your alignment with their goal of empowering small businesses and creating an inclusive workplace. Share how your personal values resonate with Gusto’s and how you envision contributing to their mission.