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Patient Access Coordinator - job 2 of 2

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Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources.

Your Impact

Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources.
Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
Ensure the privacy and security of protected health information per HIPAA rules.
Assist with patient follow-up as directed.
Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
Enter patient demographics and insurance verifications as appropriate.
Efficiently manage multiple phone lines.
Record written documentation that is clear, concise, and accurate.
File all patient charts and other documentation, following established guidelines.
Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
Perform other duties or special projects as assigned.

Minimum Qualifications

High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Less than one year of customer service, administrative or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

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What You Should Know About Patient Access Coordinator, Hanger, Inc.

Are you ready to join a company that’s truly making a difference in people’s lives? At Hanger, Inc., we’re looking for a Patient Access Coordinator in Lubbock to help us empower human potential through our orthotic and prosthetic services. In this role, you’ll be the welcoming face of our Patient Care Center, delivering the highest level of customer service to our patients and referral sources. Your daily tasks will include managing patient information, ensuring confidentiality in accordance with HIPAA, and efficiently handling multiple phone lines, so strong communication skills are key! You’ll assist in maintaining accurate patient files and help coordinate practitioner schedules to ensure smooth patient appointments. We believe in building lifelong trust with our patients, so fostering positive relationships is crucial. With your keen attention to detail, you’ll also be involved in quality assurance processes to guarantee patient satisfaction. Plus, you’ll be part of a company that values integrity, collaboration, and innovation, offering competitive compensation packages, generous PTO, and even mentorship programs to support your career growth. If you have a high school diploma and some experience in customer service or medical front office procedures, we’d love to hear from you. Together, let’s make a remarkable impact on our patients' lives every day!

Frequently Asked Questions (FAQs) for Patient Access Coordinator Role at Hanger, Inc.

What are the main responsibilities of a Patient Access Coordinator at Hanger, Inc.?

As a Patient Access Coordinator at Hanger, Inc., your primary responsibilities will include providing exceptional customer service, managing patient information and records, coordinating patient appointments, and ensuring compliance with HIPAA regulations. You will maintain accurate patient files, assist with follow-ups, and manage communications effectively, all while fostering a supportive environment for our patients and referral sources.