Head of Engineering

Who are Heidi

Heidi is on a mission to half the time it takes to deliver world class care. 

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. 

Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work.

Our team is a potent mosaic of sage, accomplished  leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.

We’ve recently  raised our $10M USD from a market leading investor in the US, with an ambitious product roadmap and global go-to-market strategy starting with the US & UK. 

To help us scale globally and achieve our mission, we are seeking a Head of Engineering reporting to our Founder/CTO to drive a hardcore culture of engineering excellence and execute against our product roadmap.

The role

As the Head of Engineering, working closely with the CEO and CTO  you will play a pivotal role in driving technical strategy whilst remaining hands-on in software development and scaling a high performing engineering team of 30+.

You will have a deep understanding of system design, scalability, and the unique challenges of building GenAI-powered healthcare agents.  You will help us serve hundreds of thousands and millions of users across 10s of teams and 100s of engineers and be responsible for building products that clinicians can’t live without.

This role is perfect for an exceptional  leader who enjoys still being in the detail day to day of development and has a deep curiosity for solving complex technical problems, and a track record of successfully scaling engineering teams in high growth, slightly chaotic environments.

What You’ll Do

• Work with CEO & CTO to execute on the technical strategy and roadmap, aligning the engineering function and ways of working

• Scale and lead a fast-growing team of 30+ engineers, cultivating a high-performing team, shipping quality code fast, setting a high bar for talent.

• Mentoring engineering leaders, structure the teams to create high quality and efficient code including defining ways of working e.g. squads, empowering ownership in the team 

• Oversee the design and architecture of systems that are highly available, scalable, and performant, capable of handling mass global user adoption.

• Drive engineering initiatives to enhance system security, API performance, and cloud infrastructure reliability.

• Ensure system designs adhere to best practices in scalability, reliability, and data privacy.

• Champion best practices in software development, including CI/CD pipelines, automated testing, and robust code quality standards.

• Optimize engineering workflows to support rapid development without compromising quality.

• Manage budgets, resourcing, and vendor relationships to ensure the engineering team operates 

• Partner with product, design, and medical knowledge teams to turn high-level concepts into world-class solutions that deliver value to clinicians.

• Translate technical complexities into actionable business solutions, bridging the gap between engineering and product aligning to business goals.

What We’re Looking For

• Leadership driving high performance with proven track record of scaling engineering teams from 50+ engineers in a high-growth SaaS company.

• Demonstrated ability to hire, mentor, and retain world-class engineering talent.

• Deep experience in designing and building systems for widely used SaaS applications with millions of simultaneous users

• Backend development experience with expertise in Python, cloud infrastructure (AWS/GCP), and modern database technologies (MongoDB, Redis).

• Familiarity with front-end technologies such React, React Query, Next.js, and TypeScript.

• Experience managing large-scale distributed systems and message queues.

• Familiarity with the unique challenges of AI product development, particularly in regulated industries like healthcare.

• Understanding of data privacy, security, and compliance frameworks in global infrastructure

• Ability to balance short-term execution with long-term technical vision.

• Strong problem-solving skills, with a focus on delivering elegant and practical solutions.

• GenAI agent building and LLM experience is a plus

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you’ll flourish working with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Discounted corporate gym memberships

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi  wins, we all win

• The rare chance to create a global impact  as you immerse yourself in one of Australia’s leading healthtech startups 

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.