Procurement Manager - job 1 of 2

Location: Remote India

Reports To: Director-Procurement

Shift Timings: 2PM-11PM IST

About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1,000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website -https://www.gohighlevel.com/ 

YouTube Channel -https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

Blog Post -https://blog.gohighlevel.com/general-atlantic-joins-highlevel/ 

Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel: We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role

HighLevel is seeking a detail-oriented, strategic, and proactive Procurement Manager to join our growing organization. In this role, you will run the end-to-end procurement process, manage supplier relationships, and ensure the cost-effective sourcing of SaaS, IT and Non-IT professional services essential to the company’s operational and technological needs. You will work closely with various departments to meet their procurement needs and help maintain compliance with company policies and industry regulations while contributing to refining procurement processes to improve efficiency and scalability as the company expands. You will report directly to the Director-Procurement.

• Work collaboratively with BU stakeholders such as Engineering, Product, Marketing, IT and People team to align procurement efforts with their business priorities and act as a single point of contact for their procurement needs
• Lead strategic sourcing and manage the RFP process across key spend categories, including SaaS, Professional Services, IT Infrastructure, and HR, to drive value and support business objectives
• Drive cost optimization through advanced analysis and market insights, identifying strategic savings opportunities while ensuring alignment with long-term quality standards and service excellence
• Own the end-to-end management of complex SaaS contract renewals and onboarding, driving strategic value and aligning with business objectives
• Partner with the legal team to ensure all contracts and agreements are aligned with legal requirements, compliance standards, and organizational risk management objectives
• Identify special projects and initiatives to expand Procurement’s contribution to broader Organizational goals
• Establish and manage relationships with strategic suppliers and negotiate contracts with them to secure favorable terms for the organization
• Identify areas for improvement in procurement processes, and recommending and implementing best practices to enhance efficiency
• Generate and analyze procurement reports to track spending, uncover opportunities for process optimization, and provide actionable insights and spend visibility to leadership for informed decision-making
• Ensure all procurement activities comply with company policies, legal requirements, and industry standards. Assess and mitigate risks related to vendor performance and contracts

• Bachelor’s degree in Technology or Engineering (Master’s degree or relevant certifications are a plus)
• 9+ years of experience in procurement or supply chain management, preferably in a tech or SaaS based fast-paced / rapidly scaling organization
• Experience having worked in a global organization with peers in multiple countries and timezones and have strong stakeholder management skills
• Proven experience managing procurement of SaaS contracts and software solutions, including overseeing projects with annual spend ranging from $10k to $200k
• In-depth knowledge of procurement processes, sourcing strategies, and strong ability to negotiate contracts and favorable terms while maintaining positive vendor relationships
• Excellent verbal and written communication skills with the ability to collaborate effectively across departments and interact with senior leadership.
• Strong decision-making skills, with the ability to address complex issues and drive solutions.
• Ability to jump into ambiguous questions or situations, identify the key variables and drive toward a successful outcome
• Extremely detail oriented, highly organized and able to balance multiple projects / thrive in a fast-paced environment

EEO Statement:The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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