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Mortgage Loan Officer Assistant

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

Assists in the administrative, sales and clerical support to Mortgage Loan Officers and Mortgage Sales Managers, issues are often more complex in nature.

 

This is a full-time, hybrid career opportunity that will provide flexibility to work remote up to 3 days per week after initial training has been completed. 

 

Primary will be in office location will be Herndon, VA

 

Responsibilities

  • Set up and maintain mortgage loan files.
  • Assist customers and prospects throughout the loan process to further enhance business relationship. Coordinate communication between realtors, title agents and customers with regards to settlement, commitment letters and items needed for loan approval.
  • Gather necessary documentation to assist Mortgage Loan Officer or Mortgage Sales Manager in underwriting and credit review of borrower.
  • Assist Mortgage Loan Officer or Mortgage Sales Manager in gathering and preparing loan submissions.
  • Responsible for entering and closing referrals in the Fulton Financial Corporation connect system.
  • Enters data and maintains marketing programs and tools such as Loan Officer Toolbox.
  • Assist in maintaining Loan Officer calendar for client meeting, sales calls and other bank meetings.
  • Responsible for coordinating with Fulton Mortgage Company marketing coordinator to fulfill Loan Officer marketing needs for flyers and or trade show events.
  • Assist with data entry into Fulton Mortgage Company’s loan origination system.
  • Responsible for the communication and follow up between Loan Officers, realtors, customers, and processing staff. Acts as a liaison between parties to ensure clear and constant communication.
  • Frequently communicates directly with customers. Obtains information and documentation from customers to complete mortgage applications and cost estimates.
  • Works with customers in structuring of residential mortgage loans. Presents various loan programs and benefits of each to the customer.
  • Reviews underwriting guidelines, structure the loan and submits to the automatic underwriting system. Restructure loans to meet guides and get approval.
  • Schedules, coordinates, and attends settlements.

 

Qualifications

Education

High School Diploma or equivalent. (Required)

Experience

2 or more years Mortgage banking. (Required)

 Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

In addition to base pay, this position is eligible to participate in a commission plan.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

NMLS

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

EEO Statement

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Mortgage Loan Officer Assistant, Fulton Bank

Are you ready to take your career to the next level with Fulton Bank as a Mortgage Loan Officer Assistant in Herndon? This exciting role is all about providing administrative, sales, and clerical support to our Mortgage Loan Officers and Mortgage Sales Managers. It’s a full-time position that offers the flexibility of a hybrid work environment, allowing you to enjoy the perks of working remotely up to three days a week after you've aced your initial training! You’ll be at the heart of the mortgage process, helping customers and prospects navigate their loans and ensuring strong communication between realtors, title agents, and clients. Your responsibilities will include maintaining mortgage loan files, gathering essential documentation for underwriting, and prepping loan submissions. Plus, you'll play a crucial role in marketing, keeping our Loan Officer calendar organized, and ensuring our clients have the best experience possible. If you have at least two years of experience in mortgage banking and a high school diploma, we’d love to see you apply! Joining Fulton Bank means being part of a culture that champions continuous learning, work-life integration, and community betterment. We believe in the power of our team, and we’re committed to making positive changes not just for ourselves but for those around us. Come be a part of something meaningful and grow your career with us!

Frequently Asked Questions (FAQs) for Mortgage Loan Officer Assistant Role at Fulton Bank
What are the primary responsibilities of a Mortgage Loan Officer Assistant at Fulton Bank?

As a Mortgage Loan Officer Assistant at Fulton Bank, your primary responsibilities include setting up and maintaining mortgage loan files, assisting customers throughout the loan process, coordinating communication between realtors and clients, and gathering necessary documentation for loan approval. You'll also be involved in marketing programs, maintaining Loan Officer calendars, and ensuring smooth communication between all parties.

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What qualifications do I need to become a Mortgage Loan Officer Assistant at Fulton Bank?

To qualify for the Mortgage Loan Officer Assistant position at Fulton Bank, you need a high school diploma or equivalent and at least two years of experience in mortgage banking. This role requires strong organizational skills, excellent communication abilities, and knowledge of mortgage processing.

Join Rise to see the full answer
Is remote work possible for the Mortgage Loan Officer Assistant position at Fulton Bank?

Yes, the Mortgage Loan Officer Assistant position at Fulton Bank offers a hybrid work model. After completing initial training, you can work remotely up to three days each week, providing you with the flexibility to balance your professional and personal life.

Join Rise to see the full answer
What is the company culture like at Fulton Bank for Mortgage Loan Officer Assistants?

The company culture at Fulton Bank is centered around values that inspire change and community development. As a Mortgage Loan Officer Assistant, you will be part of a team that prioritizes continuous learning, work-life integration, and inclusion, creating a supportive environment for all employees.

Join Rise to see the full answer
How does Fulton Bank support career growth for Mortgage Loan Officer Assistants?

Fulton Bank supports career growth for Mortgage Loan Officer Assistants through a culture of continuous learning and development. Employees are encouraged to participate in training programs, and there is a focus on creating opportunities for advancement within the company, so you can build a fulfilling career.

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Common Interview Questions for Mortgage Loan Officer Assistant
Can you describe your previous experience in mortgage banking as a Mortgage Loan Officer Assistant?

When answering this question, focus on specific roles you held in mortgage banking, detailing your responsibilities and any relevant achievements. Highlight your ability to manage loan documentation, provide excellent customer service, and collaborate with various stakeholders like realtors and clients.

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How do you ensure effective communication between loan officers, clients, and other parties?

Effective communication is key in this role. Share examples from your experience where you maintained clear communication through regular updates, used various tools to track progress, and proactively addressed any issues that arose to keep all parties informed.

Join Rise to see the full answer
What strategies do you use to manage multiple tasks in a fast-paced environment?

In a fast-paced environment, prioritization is crucial. Discuss the tools or methods you use, such as creating to-do lists, setting reminders, or utilizing project management software, to stay organized and ensure timely completion of tasks.

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How would you handle a difficult customer during the loan process?

When faced with a difficult customer, it’s important to stay calm and empathetic. Explain how you would listen to their concerns, reassure them, and provide clear, step-by-step guidance to address their issues while maintaining professionalism throughout the interaction.

Join Rise to see the full answer
What do you know about the loan application process?

Demonstrate your knowledge by summarizing the main steps in the loan application process, including gathering documentation, assessing eligibility, underwriting criteria, and final approval. Highlight any specific experience you have with each of these stages.

Join Rise to see the full answer
Can you give an example of how you worked with marketing to support loan programs?

Share a specific instance where you collaborated with marketing to create materials that effectively communicated loan programs to clients. Discuss your role in the process and how it contributed to achieving business goals.

Join Rise to see the full answer
How do you handle changes or updates to mortgage guidelines?

Staying updated on mortgage guidelines is essential. Discuss how you regularly review industry news, participate in training sessions, and collaborate with colleagues to ensure compliance with any changes, which ultimately benefits the clients and the organization.

Join Rise to see the full answer
What software tools have you used to assist in mortgage processing?

Mention specific software tools you've used in previous positions, emphasizing your proficiency with loan origination systems and customer relationship management tools. Discuss how these tools helped you streamline processes and improve efficiency.

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Why do you want to work at Fulton Bank as a Mortgage Loan Officer Assistant?

Convey your enthusiasm for Fulton Bank’s values and commitment to community, as well as your desire to grow in a supportive environment. Explain how your skills and experience align with the company's mission and the Mortgage Loan Officer Assistant role.

Join Rise to see the full answer
What do you consider the most important quality for a Mortgage Loan Officer Assistant?

Discuss qualities such as attention to detail, strong organizational skills, and excellent communication. Explain why these attributes are essential for the role and provide examples of how you've demonstrated them in past experiences.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 30, 2025

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