Senior Director, Revenue Operations

Position:  Senior Director, Revenue Operations

Reports To:  VP, Revenue Operations & Business Intelligence

Location:  India-Remote

Who We Are:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 100K agencies & entrepreneurs and 450,000 businesses globally empowering over 5 million users. Our customers range from very small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion API hits and 2 Billion message events monthly and over 25 million views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

We are seeking a highly strategic and results-driven leader to report to the VP of Rev Ops & Business Intelligence to act as a key business partner to the VP of Revenue, and over time, expand to support the VP of Marketing and other GTM leaders. This role will be instrumental in building and leading a new RevOps team, implementing best practices in forecasting, target setting, and sales performance metrics, commissions, and enabling data-driven decision-making to optimize revenue growth.

The ideal candidate will have a deep understanding of sales operations in a SaaS B2B and B2C environment and experience in supporting sales leaders, trial experience, and affiliate management leaders. Additionally, this leader will help streamline processes, improve reporting, and develop training programs to enhance the overall efficiency and effectiveness of the go-to-market strategy.

• Revenue Operations:
• Act as a strategic business partner to the VP of Revenue, providing data-driven insights and operational support.
• Design and implement best-in-class forecasting methodologies, pipeline management, and sales performance dashboards.
• Establish sales metrics and KPIs to track performance, identify opportunities, and enhance decision-making.
• Optimize sales processes and systems to drive efficiency and automation.
• Lead the development of account assignments, planning, quota setting, and incentive programs.
• Partner with affiliate managers to ensure data integrity and insights that help drive revenue growth.
• Partner with FP&A to help build forecasting models 

• Building & Leading a Revenue Operations Team:
• Hire, mentor, and develop a high-performing team of RevOps analysts to support the Sales and Marketing teams.
• Coach and train analysts to interpret data, generate insights, and provide actionable recommendations to sales and marketing leadership.
• Foster a culture of continuous improvement, collaboration, and innovation within the RevOps function

• Marketing & Demand Generation Support:
• Expand support to the VP of Marketing by implementing lead-scoring models, attribution analysis, and marketing top-of-the-funnel optimization.
• Enhance reporting on marketing performance metrics and ensure alignment between marketing and sales initiatives.
• Drive improvements in campaign effectiveness by integrating data insights across sales and marketing teams.

• 12+ years of experience in Revenue Operations, Sales Operations, or Business Operations in a SaaS environment.
• Proven experience partnering with senior sales and marketing leaders to drive revenue growth.
• Strong expertise in forecasting, pipeline management, sales analytics, and CRM administration (Salesforce, HubSpot, or similar tools).
• Experience in building and managing high-performing teams.
• Deep understanding of B2B SaaS sales cycles, affiliate marketing, and performance-based revenue models.
• Use AI to experiment with tools that streamline workflows, unlock insights, and enhance decision-making
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and stakeholder management skills.

EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.