Property Manager

As a Property Manager at Highmark Residential, your key responsibilities will include overseeing the daily operations of the apartment community, leading the on-site staff, ensuring high levels of customer service for residents, and preparing necessary reports on time. You will also manage recruitment, training, and evaluations, aiming to achieve high resident retention rates.

To qualify for the Property Manager position at Highmark Residential, candidates should hold a high school diploma or equivalent, possess a valid driver’s license, and have at least two years of apartment management experience. Experience with Tax Credit programs is preferred but not mandatory.

As a Property Manager at Highmark Residential, you can expect a supportive work environment that values empowerment and growth. Highmark encourages continuous professional development, offers a competitive package of benefits, and recognizes the contributions made by staff, all while working toward creating a fulfilling, positive atmosphere for both employees and residents.

Yes, Highmark Residential is committed to the professional development of its employees. As a Property Manager, you will have opportunities for career progression through regular sessions discussing your goals and achievements, which can lead to further advancement within the company.

Highmark Residential offers a competitive benefits package for Property Managers, including a 30% rental discount, monthly bonuses, medical, dental, and vision benefits after 30 days of full-time employment, life insurance, 401(k) eligibility, vacation time, and paid parental leave, ensuring a rewarding workplace experience.

When managing a residential community, it’s crucial to implement strong communication practices, set clear goals for the team, and ensure that all operations run smoothly. I focus on regular training for staff, engaging with residents, and maintaining a detailed schedule of responsibilities.

I believe in actively listening to the resident’s concerns to understand the issue fully. I would empathize with their situation and aim to resolve the issue through communication, finding a mutually agreeable solution while ensuring community policies are upheld.

In my prior roles, I've gained extensive experience in recruiting, training, and developing on-site staff. I prioritize team-building through regular feedback and evaluations, fostering an environment where everyone feels valued and motivated.

To ensure excellent customer service, I implement regular feedback loops with residents, encourage my team to be proactive in addressing concerns, and create service standards that everyone understands and follows. Happy residents are often the result of a great team effort!

My approach to budgeting includes analyzing historical data, forecasting future expenses, and preparing a transparent budget that aligns with the community's goals. Regularly tracking and adjusting based on actual performance ensures we remain within budget.

For effective marketing and leasing, I utilize a blend of digital marketing, resident referrals, and community events. I train my team to offer personalized tours and address prospects’ questions thoroughly to enhance our leasing success.

Community engagement is crucial; it fosters relationships between residents and management. I prioritize organizing events that bring residents together, creating a sense of belonging and enhancing overall community satisfaction.

Once, I learned about a resident experiencing a personal crisis. I offered my support by facilitating a temporary payment arrangement while providing resources to assistance programs. This not only helped that resident but also built trust within the community.

I actively participate in industry seminars, subscribe to professional property management publications, and engage in mentorship with seasoned professionals to remain knowledgeable about current regulations and best practices in property management.

My long-term goals include advancing to regional management, where I can oversee multiple properties and implement improved management practices while also contributing to community-building efforts and enhancing the resident experience.