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Area Manager

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As an Area Manager, you will be responsible for assisting the Operations Manager with organizing and directing warehouse operations. Coordinating activities to ensure efficient utilization of warehouse resources and optimizing fulfillment flow. You will be a key stakeholder in building something from the ground up and have a tremendous impact as Hims&Hers grows. This role is based in Gilbert, Arizona, and will report to the Operations Manager.



You Will:

  • Be responsible for order processing, fulfillment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation.

  • Be collaborative in nature, as an area manager work closely with other departmental managers, pharmacy staff and support partners outside the facility, ensure that service level agreements (SLAs) and patient expectations are met.

  • Support a safety first environment where team members are included in solutions and implementation. 

  • Be a part of a cross shift and departmental support system to efficiently cross train and support where the most critical business needs arise.

  • Be responsible for troubleshooting and investigating errors or nonconformance to support inventory accuracy.

  • Manage the daily operations across a shift/department including measuring of performance and attendance.

  • Ensure all new team members are properly trained, including delivery of staff training as needed.

You Have:

  • High School Diploma GED or Preferred or

  • Associate's Degree or higher Preferred

  • 4-6 years of previous leadership and supervisory experience. Required

  • Proactive and motivational customer-focused attitude to help set the tone for an energetic work environment.

  • Excellent communications skills both verbal and written.

  • Strong prioritization and time management skills with attention to detail and accuracy.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

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What You Should Know About Area Manager, hims & hers

Hims & Hers, the leading health and wellness platform, is looking for an enthusiastic Area Manager to join our team in Gilbert, Arizona. As an Area Manager, you'll play a crucial role in coordinating and organizing our warehouse operations, working closely with the Operations Manager to ensure everything runs smoothly. Your responsibilities will include order processing, fulfillment, inventory management, and even quality control – basically, you'll be the backbone of our operations! We pride ourselves on creating a collaborative environment, which means you’ll partner with various departments to meet service level agreements and exceed patient expectations. At Hims & Hers, we believe in a safety-first approach, so you’ll also engage your team in problem-solving and implementing solutions. With 4-6 years of relevant leadership experience under your belt, you have a proactive and motivational attitude that will energize your colleagues. Strong communication skills, both verbal and written, are a must, as is your talent for prioritization and attention to detail. We’re in a unique position where we value diverse perspectives and are committed to inclusion, so if you're excited about this opportunity but unsure about whether your experience aligns perfectly, we would still love to hear from you!

Frequently Asked Questions (FAQs) for Area Manager Role at hims & hers
What are the responsibilities of an Area Manager at Hims & Hers?

As an Area Manager at Hims & Hers, your primary responsibilities will include overseeing order processing and fulfillment, managing warehouse operations, coordinating inventory and tracking systems, and ensuring quality control. You will work closely with the Operations Manager to streamline fulfillment flow while meeting service levels and patient expectations.

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What qualifications do I need to apply for the Area Manager position at Hims & Hers?

To be considered for the Area Manager position at Hims & Hers, you should have a high school diploma or equivalent, though an associate's degree is preferred. Additionally, 4-6 years of previous leadership and supervisory experience is required, as well as a proactive customer-focused attitude and strong communication skills.

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Is previous experience in warehouse operations necessary for an Area Manager role at Hims & Hers?

Yes, previous experience in warehouse operations is beneficial for the Area Manager role at Hims & Hers. The ideal candidate will have 4-6 years of leadership experience in similar environments, helping to ensure effective coordination among various teams and departments within the warehouse.

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What company culture can I expect as an Area Manager at Hims & Hers?

At Hims & Hers, the company culture is one of collaboration, inclusion, and commitment to health and wellness. As an Area Manager, you'll be part of a team that values diverse perspectives and prioritizes a strong sense of belonging, making it a great place to grow professionally while contributing positively to the organization.

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How does Hims & Hers support training for new Area Managers?

Hims & Hers is committed to ensuring all new Area Managers receive thorough training. You will participate in staff training and mentoring programs to familiarize yourself with our operations. Our focus on cross-training means you'll also be well-prepared to handle various aspects of warehouse management.

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Common Interview Questions for Area Manager
What strategies would you use to optimize warehouse operations as an Area Manager?

To optimize warehouse operations, I would implement process improvements based on data analysis, focus on effective team communication, and continuously assess inventory management practices, ensuring alignment with overall business objectives.

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Can you describe your experience leading a team in a warehouse setting?

I have managed teams in fast-paced warehouse environments by fostering a collaborative culture, encouraging open communication, and implementing performance metrics to ensure accountability and drive results.

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How do you prioritize tasks in a busy warehouse environment?

I prioritize tasks by assessing overall operational goals, delegating responsibilities based on team strengths, and adapting priorities based on real-time situations while remaining focused on critical deadlines.

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How would you address a safety concern in the warehouse?

If a safety concern arises, I would promptly assess the situation while ensuring that protocols are followed, communicate effectively with all team members, and work collaboratively to develop and implement solutions that enhance workplace safety.

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What approaches do you take to ensure quality control in warehouse operations?

To ensure quality control, I establish clear quality benchmarks, conduct regular inspections, and leverage detailed reporting to identify areas needing improvement while promoting a culture of quality assurance among all team members.

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How do you handle conflicts between team members on the floor?

I approach conflicts with an open mind, facilitating a dialogue between the involved parties to understand their perspectives, find common ground, and collectively identify an agreeable solution, while ensuring the team remains united and focused.

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Describe a time you improved efficiency in warehouse operations.

In a previous role, I streamlined the order processing system by introducing automation tools, cutting down on manual errors and significantly speeding up the fulfillment process, ultimately enhancing overall productivity.

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What metrics do you use to measure the performance of your team?

I rely on metrics such as order accuracy rates, fulfillment speed, employee attendance, and productivity levels to track performance, providing insights that guide team training and support initiatives.

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How do you ensure that your team is properly trained and developed?

I ensure proper training by establishing a comprehensive onboarding plan, promoting cross-training opportunities, and regularly providing constructive feedback to each team member based on their individual performance and growth path.

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What is your approach to managing inventory accuracy?

To manage inventory accuracy, I implement consistent tracking systems, conduct regular audits, and train staff on proper inventory handling techniques, ensuring all discrepancies are investigated promptly to maintain flawless records.

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Hims & Hers Health, Inc. is a multi-specialty telehealth platform building a virtual front door to the healthcare system.

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BENEFITS & PERKS
Dental Insurance
Disability Insurance
Vision Insurance
Equity
Paid Time-Off
Medical Insurance
Mental Health Resources
Paid Holidays
Company Retreats
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 30, 2025

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