Customer Success Executive (New York)

As a Customer Success Executive at Hippocratic AI, your primary responsibilities will include building strong relationships with healthcare teams, leading product implementations, and training nursing staff on our innovative solutions. You will work to ensure that these solutions are aligned with clinical workflows and that our healthcare clients achieve measurable outcomes.

To qualify for the Customer Success Executive role at Hippocratic AI, you should have at least 5 years of clinical experience, along with proven success in customer success, account management, or project management. A strong background in healthcare workflows and an active RN license are essential for success in this position.

A Customer Success Executive at Hippocratic AI contributes significantly to patient care by improving nursing operations through AI tools. By identifying opportunities for enhancing workflows and training healthcare staff on our solutions, you will help ensure better patient care outcomes and operational efficiencies in clinical settings.

Yes, the Customer Success Executive position at Hippocratic AI requires substantial travel to healthcare facilities, particularly in New York, to provide onsite support and training. This role offers you the unique opportunity to engage directly with clients and foster important relationships within healthcare settings.

Hippocratic AI stands out as an innovative workplace for a Customer Success Executive due to its mission to transform healthcare through AI. The co-founders' extensive backgrounds in medicine, technology, and healthcare, along with strong investment backing, create a dynamic and forward-thinking environment where you can thrive and make a real difference in patient care.

In answering this question, be sure to highlight your specific clinical experience, particularly how you’ve managed workflows in a medical setting. Discuss any innovative solutions you’ve implemented that improved patient care or operational efficiencies.

To effectively answer this question, share specific strategies you use to build trust quickly, such as regular communication, understanding their unique challenges, and demonstrating empathy and support towards their workflow goals.

Discuss your approach to training by emphasizing tailored training sessions that address specific team needs. Mention using hands-on demonstrations, feedback loops, and collaboration with nursing leadership to ensure effective adoption of new technologies.

When answering, provide a concrete example from your past experience showing how you leveraged technology to enhance a nursing or clinical process. Highlight the results and improvements achieved.

Identify key challenges such as differing healthcare environments or resistance to adopting new technologies. Explain how you plan to mitigate these challenges through education, communication, and support.

In your response, convey your passion for healthcare technology and how it aligns with Hippocratic AI's mission. Mention any unique aspects about the company that resonate with your career goals or values.

Discuss various metrics such as team adoption rates, patient care outcomes, and operational efficiencies to define success. Explain how you gather feedback and use it to improve ongoing relationships and outcomes.

Share your project management strategies, emphasizing your organizational skills. Discuss prioritization techniques like assessing urgency and impact, and effective communication with clients about timelines and expectations.

Provide a specific example illustrating your conflict resolution skills. Discuss how you listened actively to client concerns, provided solutions, and followed up until the issues were resolved satisfactorily.

In your response, discuss any direct experiences you have with AI tools, focusing on how you utilized them to enhance clinical workflows or improve patient care. Emphasize your adaptability and willingness to learn in this evolving field.