Job details

Customer Service Specialist

Join HomeCare.com, a leading platform connecting families with caregivers. Seeking enthusiastic team members for client success and product development.

Skills

Excellent written and verbal communication skills
Problem-solving and decision-making skills
Empathy and understanding of customer needs
Strong computer skills and ability to multitask
Meticulous attention to detail
Ability to prioritize tasks and stay organized

Responsibilities

Responsible for day-to-day support and success of client relationships
Provide consultative solutions and drive long-term value for clients
Be a voice for clients in product development
Help clients use products successfully
Provide rapid-response support via phone, chat, and email
Communicate with leadership to improve product functionality and resolve issues
Discover and add services to meet client needs

Benefits

Generous PTO
10 Holiday paid days off
401k with company match
Company-sponsored insurance
Professional development courses
Company-provided laptop

To read the complete job description, please click on the ‘Apply’ button

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

TEAM SIZE

11-50

LOCATION

Hybrid, based in McLean, VA

SALARY RANGE

$52,000/yr - $52,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

June 10, 2024

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