Technical Lead - Salesforce Sales & Service Cloud

As a Technical Lead - Salesforce Sales & Service Cloud at Horizontal Digital, you'll be responsible for overseeing the design, development, and deployment of tailored Salesforce solutions. You'll refine business requirements, guide technical resources, review code implementations, and ensure continuous improvement in maintenance processes. Additionally, engaging directly with clients and understanding their needs is crucial in delivering exceptional technology solutions.

The Technical Lead - Salesforce Sales & Service Cloud role at Horizontal Digital requires candidates to have at least 5 years of client-facing consulting experience and proficiency in designing and implementing Salesforce solutions. Familiarity with multiple Salesforce verticals, strong communication skills, and Salesforce certification are essential for success in this role.

The Technical Lead - Salesforce Sales & Service Cloud contributes significantly to project success at Horizontal Digital by combining technical expertise with leadership. This role ensures that project deliverables align with client goals, facilitates effective stakeholder communication, and drives continuous improvement initiatives, resulting in enhanced client satisfaction and transformative outcomes.

At Horizontal Digital, a Technical Lead - Salesforce Sales & Service Cloud can expect substantial career development opportunities. With access to a team-focused environment that values continuous learning, you’ll have the chance to further refine your technical and leadership skills, take on more complex projects, and advance within a dynamic company dedicated to innovation and excellence.

The expected salary range for a Technical Lead - Salesforce Sales & Service Cloud at Horizontal Digital is between $140,000 and $170,000 annually. This range reflects the minimum and maximum target salary based on the role and level across all US locations, taking into consideration factors like individual work experience and skills.

To manage client expectations effectively as a Technical Lead, it’s essential to establish clear communication from the outset. This includes setting realistic timelines, providing regular updates, and actively listening to client feedback. Specific examples of how you've handled past challenges can demonstrate your capability in delivering on promises, while also illustrating your commitment to client engagement.

When discussing your experience with designing Salesforce solutions, focus on specific projects where your contributions led to successful outcomes. Highlight your approach to understanding the client's needs, how you refined business requirements, and the technologies you employed, such as Apex and Visualforce. Include metrics or examples to illustrate the impact of your solutions.

Staying updated with the latest Salesforce features is crucial in a Technical Lead role. Share your methods, such as participating in webinars, following Salesforce blogs or expert communities, and attending relevant conferences. Emphasizing your proactive approach to continual learning can illustrate your dedication to leveraging new tools and maintaining competitive solutions for your clients.

To handle conflicting priorities effectively, I prioritize tasks based on project timelines and stakeholder needs. I utilize project management tools to visualize dependencies and potential bottlenecks. Moreover, I communicate transparently with clients and team members, ensuring everyone is aligned and working towards shared goals.

When providing an example of a challenging project, outline the project's context, the specific difficulties faced, and the strategies you implemented to overcome them. Emphasize the leadership role you played, the team's collaboration, and how your solutions ultimately delivered value to the client, showcasing your ability to lead effectively through uncertainty.

Stakeholder management is crucial in my role as a Technical Lead. It involves maintaining open lines of communication, understanding varying perspectives, and aligning project goals with stakeholder expectations. By actively engaging with stakeholders and ensuring their feedback is considered, I can drive projects more effectively and achieve successful outcomes.

I approach mentoring junior team members by fostering a supportive learning environment. I share my knowledge through regular check-ins, practical demonstrations, and encouraging them to take on progressively challenging tasks. By providing constructive feedback and celebrating their successes, I help them build confidence and develop their expertise.

To measure the success of Salesforce implementations, I focus on key performance indicators such as adoption rates, user engagement, and the achievement of business objectives. I also gather qualitative feedback from clients on their satisfaction with the new system, as well as conducting periodic reviews to identify opportunities for improvement.

In discussing cross-functional collaboration, share specific experiences where you worked with diverse teams—such as sales, technical, and stakeholder groups. Highlight the importance of facilitating conversations among various departments and how you bridge gaps to ensure alignment and drive projects toward success.

My process for ensuring quality in code reviews involves creating a structured checklist that focuses on best practices and performance optimization. I encourage collaborative reviews where team members can share insights and alternative approaches, fostering a culture of continuous improvement. Additionally, I emphasize the importance of thorough documentation for maintainability.