Houskeeping Coordinator

The Housekeeping Coordinator at Hotel Bardo Savannah is responsible for linking the housekeeping department with the front office, managing room status updates, assigning daily tasks to housekeeping staff, and ensuring guest preferences and needs are addressed. They also monitor housekeeping progress, manage supplies, and uphold safety and cleanliness standards.

To qualify for the Housekeeping Coordinator role at Hotel Bardo Savannah, candidates should have at least a high school diploma, although a degree in Hotel Management is a plus. Experience in housekeeping or front desk roles is preferred, along with strong organizational and communication skills.

At Hotel Bardo Savannah, the Housekeeping Coordinator plays a vital role in ensuring guest satisfaction by managing room status updates, swiftly addressing guest needs and preferences, and monitoring the performance and support provided by the housekeeping team. This ensures that rooms are cleaned efficiently and meet the high standards expected by our guests.

Housekeeping Coordinators at Hotel Bardo Savannah enjoy a range of benefits including paid time off, paid holidays, 401k matching, health and telehealth coverage, discounts on resort amenities, complimentary meals, fitness classes, and a supportive team environment.

Housekeeping Coordinators at Hotel Bardo Savannah use tools like the property management system, Opera Cloud, and HotSOS to manage room status updates, communicate with the front desk, and efficiently track housekeeping supplies, ensuring operations run smoothly.

To keep housekeeping tasks organized, I prioritize creating a daily checklist for staff, use digital tools to manage room statuses, and maintain clear communication with the front desk to ensure everyone's on the same page. Effective organization is crucial in a fast-paced environment like Hotel Bardo Savannah.

In such a situation, I would promptly communicate with the staff to see if we can prioritize that room cleaning. I’d also assess if alternative support is available or inform the guest of the estimated time for the cleaning, ensuring they feel valued and informed throughout the process.

Communication is key as a Housekeeping Coordinator. I ensure I regularly update the front desk about room status, relay guest requests to housekeeping staff promptly, and maintain an open channel for feedback to enhance team collaboration and guest satisfaction at Hotel Bardo Savannah.

Certainly! Once, we faced an unexpected staff shortage during peak hours. I quickly analyzed the room cleaning schedule, redistributed tasks among available staff, and personally assisted where needed. This quick thinking minimized delays and maintained our service standards, contributing to overall guest satisfaction.

I have experience using various property management systems, including Opera Cloud. My familiarity allows me to efficiently manage room status updates, track guest requests, and coordinate directly with the front office, which is vital for a role at Hotel Bardo Savannah.

Ensuring compliance with hygiene and safety standards starts with regular training for staff on best practices. I conduct weekly checks and audits to ensure cleaning procedures meet established guidelines, facilitating a consistently safe environment for both guests and team members.

My approach to managing housekeeping supplies involves maintaining a detailed inventory and routinely assessing stock levels. I proactively order supplies before levels get critically low and ensure staff report any shortages, which keeps operations smooth at Hotel Bardo Savannah.

Good guest service in housekeeping means anticipating guest needs and providing a clean and comfortable environment consistently. It’s about recognizing that every detail matters and striving for excellence in delivering the 'home away from home' experience that guests expect at Hotel Bardo Savannah.

Motivating my housekeeping team involves recognizing their hard work, providing constructive feedback, and fostering a supportive atmosphere. I also engage in team-building activities and celebrate successes to keep morale high and encourage a collaborative spirit.

When handling guest complaints regarding housekeeping, I first listen attentively to the guest’s concerns. I assure them that I will take their feedback seriously, investigate the issue, and work to implement a solution. Following up to ensure their satisfaction is also critical.