Seasonal Server

As a Seasonal Server at Viceroy Hotels, your primary responsibilities will include providing courteous service to guests, taking and delivering food and beverage orders, and ensuring a seamless dining experience at both Hedy’s Rooftop Bar and Figleaf Restaurant & Bar. You'll also be involved in pre-bussing tables, collecting payments, and maintaining cleanliness in the designated areas, all while embodying Viceroy's commitment to exceptional service.

To excel as a Seasonal Server with Viceroy Hotels, a high school diploma or equivalent is preferred, alongside experience in a hotel or related field. Key qualifications include strong communication skills, the ability to multitask, and a friendly attitude. Being flexible with working hours, especially on weekends and holidays, is essential to meet the needs of our guests and fluctuating service demands.

The work environment for a Seasonal Server at Hotel Zena is vibrant and energetic. You will be surrounded by creativity and artistic expression, contributing to a unique culture that emphasizes guest satisfaction and individualized service. Team collaboration is key, and you’ll find yourself working in a dynamic space that encourages interaction with guests and fellow employees alike.

At Viceroy Hotels, we believe in fostering a supportive atmosphere for employee growth. As a Seasonal Server, you have access to ongoing training sessions and team meetings that enhance your service skills and industry knowledge. There are opportunities to cross-train in other areas of the hotel as well, allowing you to broaden your expertise and potentially pave the way for future positions within the company.

Viceroy Hotels is a leader in modern luxury and creativity, providing an exciting and fast-paced work environment. As a Seasonal Server, you’ll have the opportunity to connect with guests from diverse backgrounds, serve exquisite dishes and drinks, and be part of a team dedicated to creating unforgettable experiences. With the promise of memorable moments and a strong focus on personal growth, it’s a rewarding place to work!

When prioritizing tasks during a busy shift as a Seasonal Server, it's essential to remain organized and calm. Start by assessing immediate guest needs, such as taking orders or refilling drinks. Use a checklist to ensure that side work is completed efficiently without compromising guest service. Communicate with teammates to delegate tasks effectively, ensuring that all responsibilities are managed seamlessly.

In a past role, I once noticed a guest celebrating a special occasion. I took the initiative to arrange a complimentary dessert and a personalized note from the management. The guest was thrilled, which made the evening even more memorable for them. Going above and beyond is about noting details that make guests feel valued and appreciated.

My approach to handling difficult customers involves active listening and empathy. I aim to understand their concerns fully before responding and then offer a solution or alternatives that would improve their experience. Remaining calm and professional is key, as is a willingness to involve a manager if needed to find the best resolution.

To ensure compliance with health and safety regulations, I regularly check that all food and beverages are stored correctly, temperatures are monitored, and the dining area is kept clean. I stay updated on health standards and participate in any training provided by the hotel, ensuring that both the guests and the team are always safe.

To effectively upsell menu items, I focus on building rapport with guests and asking open-ended questions about their dining preferences. I highlight specials or popular items enthusiastically and suggest pairings that enhance their experience. Sharing personal recommendations often encourages guests to try something new.

The most important skill for a Seasonal Server is effective communication. This encompasses not just taking orders accurately but also understanding and addressing guest needs promptly. Good communication fosters positive interactions and ensures a smooth workflow among team members.

In my previous role, we had an influx of guests during a holiday rush. I collaborated with my colleagues to divide tasks efficiently, ensuring the restaurant operated smoothly. By supporting one another, we maintained high service standards, even during peak hours. Teamwork in a serving environment is crucial for success.

I handle the physical demands of being a Seasonal Server by maintaining a healthy lifestyle, staying active, and using proper techniques for lifting and carrying. I make sure to take short breaks as needed to stay energized, which helps me remain attentive and engaged with my guests.

My motivation to work in the hospitality industry comes from my passion for providing exceptional service and creating memorable experiences for guests. I love the dynamic environment and the opportunity to connect with people from different walks of life, making each day uniquely rewarding.

I want to work specifically for Viceroy Hotels as a Seasonal Server because I admire the brand's commitment to creativity and its focus on providing guests with a unique, memorable experience. The values of Viceroy resonate with my own, and being part of a team that celebrates empowerment and individuality is something I find truly inspiring.