Revenue Cycle Collector

As a Revenue Cycle Collector at Human Services Management Corporation (HSMC), you will be primarily responsible for reviewing denials and partially paid claims, ensuring discrepancies are resolved effectively. Your role will also include following up on pending claims, collecting delinquent accounts, and creating accurate insurance and client aging reports. This position is key in maintaining the financial health of our organization.

To qualify for the Revenue Cycle Collector position at Human Services Management Corporation (HSMC), you should possess an Associate's Degree or higher. Alternatively, candidates who have completed medical billing and coding programs are also encouraged to apply. While not mandatory, experience in ABA services billing is a valuable asset that can enhance your application.

A successful Revenue Cycle Collector at Human Services Management Corporation (HSMC) needs strong analytical skills to evaluate discrepancies in claims. The ability to effectively manage multiple priorities and meet deadlines is crucial. Excellent communication skills are also essential, as this position involves regular interaction with clients and insurance companies to facilitate resolution and payments.

Working as a Revenue Cycle Collector at HSMC in Milford, Massachusetts, means being part of a supportive and collaborative environment. Our team members value open communication and teamwork, and you will have the opportunity to learn and grow with experienced professionals in the field of revenue cycle management, all while contributing to the essential services provided to our community.

Human Services Management Corporation (HSMC) offers a comprehensive benefits package for Revenue Cycle Collectors, designed to support your overall well-being. This includes healthcare coverage, paid time off, retirement plans, and professional development opportunities, all aimed at helping you thrive both in and out of the workplace.

In responding to this question, highlight your relevant experience in billing and collections, possibly mentioning any specific software you’ve used or processes you followed. Demonstrating a solid understanding of the revenue cycle and your ability to navigate any complexities will showcase your preparedness for the role.

To effectively answer this question, discuss your approach to prioritization. Mention methods such as categorizing claims based on urgency or potential impact on revenue. Showing that you can remain organized and focused under pressure is key to winning this question.

When tackling this question, share the specific details you look for in a denied claim, such as the denial code and the reasons provided. Outline how you would gather further documentation or contact other departments to help resolve the issue, proving your problem-solving skills.

Use this question as an opportunity to share a specific example that showcases your critical thinking and resolution skills. Describe the challenge in detail, your thought process in tackling it, and the successful resolution. This illustrates your capability as a Revenue Cycle Collector.

A strong response would involve mentioning specific resources you utilize to keep your knowledge current, such as professional organizations, workshops, or online courses. This shows your commitment to continual learning, which is crucial in the ever-evolving field of healthcare billing.

Emphasize the importance of clear communication in your role, especially when dealing with clients and insurance companies. Provide examples of how maintaining good communication can facilitate claim resolution and prevent misunderstandings.

Discuss your approach to de-escalating tensions with difficult clients or insurers. Stress the importance of empathy, patience, and a solution-oriented mindset, demonstrating that you can maintain professionalism even in challenging situations.

Mention specific billing software or tools you've used in your previous roles, providing any relevant certifications or training. This shows that you are prepared to hit the ground running in the position, which is always appealing to potential employers.

Highlight your attention to detail and the review processes you follow to maintain accuracy in your reports. Mention any specific techniques or checklists you use to prevent errors, showcasing your reliability as a Revenue Cycle Collector.

Prepare by researching HSMC’s mission and values in human services. Express your enthusiasm for contributing to an organization that makes a positive impact in the community and aligns with your professional goals, which will resonate with interviewers.