Operational Risk Analyst

To qualify for the Operational Risk Analyst position at HUB24, candidates should have a minimum of two years of experience in an operational risk or internal controls function, preferably within the financial advice or wrap platforms sector. A strong understanding of compliance, legal, and regulatory requirements in the wealth management industry is crucial. While not mandatory, having familiarity with IDPS and superannuation products or platforms can provide a significant advantage. Ideally, candidates should hold tertiary qualifications in Accounting, Business, or related fields.

As an Operational Risk Analyst at HUB24, you will lead incident management activities and conduct thorough trend and root cause analysis to identify systemic issues. Your role will involve collaborating with operational teams to review incidents and provide actionable insights while tracking resolution progress. You will also deliver training on incident response and controls testing to ensure consistency in practices across the organization. Additionally, you'll develop risk reporting and dashboards that provide stakeholders with clear insights.

HUB24 emphasizes a strong risk culture that is supported by the Operational Risk Analyst role. In this position, you'll engage with various stakeholders to weave risk management into the fabric of our operations. By driving incident management processes and educating teams on risk response strategies, you’ll foster an environment where employees are equipped to handle risks effectively. This proactive approach helps in embedding a risk-aware mindset throughout the organization.

Successful candidates for the Operational Risk Analyst position at HUB24 should possess strong analytical skills and a detail-oriented approach to problem-solving. Excellent communication and interpersonal abilities are essential for engaging with management and cross-functional teams. Additionally, time management and prioritization skills will help you balance competing demands effectively. Knowledge of AML, FATCA, CRS, and other compliance frameworks would be highly desirable to support your decision-making processes.

The work culture at HUB24 is founded on innovation, creativity, and collaboration. As an Operational Risk Analyst, you’ll be part of a vibrant team that values diversity and encourages employees to bring their full selves to work. With a hybrid work model and an open environment free of bureaucratic processes, you’ll find that HUB24 is committed to providing a supportive workplace. The organization prides itself on being an inclusive employer, offering opportunities for personal and professional growth.

When answering this question, you should highlight specific examples of how you've handled incident management processes in previous roles. Discuss methodologies you've used to analyze incidents and your involvement in implementing corrective actions. Be sure to emphasize your problem-solving skills and collaboration with various stakeholders to enhance operational resilience.

In responding to this question, you should outline the techniques you employ for root cause analysis, such as the '5 Whys' or fishbone diagrams. Provide a concrete example where you successfully identified root causes of incidents, emphasizing the outcomes and improvements that resulted from your findings.

Detail your experience in testing operational controls, explaining your role in ensuring compliance and effectiveness. Discuss specific frameworks you've applied and how you assess whether controls are operating effectively. Include the importance of follow-ups and adjustments based on testing outcomes in your answer.

Explain your methods for keeping up-to-date with regulatory changes, such as attending industry webinars, subscribing to relevant news outlets, or completing professional development courses. Highlight how this knowledge informs your practices and decision-making as an Operational Risk Analyst.

Choose a specific instance where you identified an opportunity for improvement in operational processes. Outline the steps you took to implement changes and the measurable impact those changes had on efficiency, risk reduction, or compliance. Use quantifiable results to make your case compelling.

Emphasize the importance of clear communication in risk management processes, particularly in relation to incident management and team collaboration. Discuss how effective communication can help preempt risk events and support a culture of awareness. Provide examples of how you’ve successfully communicated risk findings to stakeholders.

Describe your approach to prioritizing tasks when faced with multiple demands. Discuss tools and techniques you use, such as creating prioritization matrices, using project management software, or setting clear deadlines, to ensure that critical tasks are completed efficiently.

Answering this question should involve a specific instance where you had to discuss a challenging risk issue with a team member or management. Focus on how you approached the conversation, maintained professionalism, and used facts to support your points, resulting in a constructive outcome.

Reflect on both current market trends and regulatory environments that impact the wealth management industry. Discuss implications of these risks and potential strategies companies can employ to mitigate them. This demonstrates your industry knowledge and critical thinking capabilities.

Outline your approach to developing and delivering training sessions on incident response. Highlight the importance of tailoring content to the audience, making it engaging and easily understandable. Share any previous experience designing training materials and measuring their effectiveness.