Job details

Frozen Clerk

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Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Frozen Foods Clerk

Department: Frozen Foods

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies

Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Rotates and replenishes merchandise and ensures highest quality standards are met.
Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
Builds end caps display and fills these areas through the week as necessary.
Unloads trucks, checks in product, puts product away, and may review invoices.
Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

Orders product and supplies as necessary.
Assists with inventory.
Prices products for customers as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic
direction.

Education and Experience:

No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements:

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts:

Has daily contact with customers and suppliers/vendors.

Are you ready to smile, apply today.

What You Should Know About Frozen Clerk, Hy-Vee

At Hy-Vee in Marion, our Frozen Clerk position is all about providing exceptional service while keeping our frozen foods section in tip-top shape. We're looking for someone who genuinely enjoys connecting with customers and helping them find exactly what they need. As a Frozen Foods Clerk, you'll greet shoppers with a warm smile, assist them in navigating our aisles, and ensure that our frozen products are well-stocked and presented beautifully. You’ll take on responsibilities such as checking the temperature of our cases to guarantee product freshness, rotating stock, and maintaining a clean and safe environment in the department. If you’re a team player who can handle moderate lifting and thrive in a fast-paced, lively atmosphere, then you will fit right in! We value professionalism and a strong commitment to customer satisfaction at Hy-Vee, and we are eager to bring on board someone who embodies our promise of a 'helpful smile in every aisle.' Experience in a similar role is a plus, but what we truly desire is an enthusiastic attitude and a readiness to learn. Join us and be a part of a company that promotes teamwork, growth, and outstanding service to our loyal customers.

Frequently Asked Questions (FAQs) for Frozen Clerk Role at Hy-Vee

What responsibilities does a Frozen Clerk at Hy-Vee have?

As a Frozen Clerk at Hy-Vee, you'll be responsible for providing friendly customer service, rotating and replenishing frozen merchandise, and ensuring cleanliness and safety in the department. Additionally, you'll check temperatures of the cases, make sure our product displays are neat and well-organized, and assist customers with various requests to enhance their shopping experience.