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Seafood Service/Meat Manager - job 3 of 5

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Seafood Service/Meat Manager

Department: Meat

FLSA: Non-Exempt

General Function

Presents the freshest and best quality product at a competitive retail price to customers, trains employees, writes work schedules, displays merchandise, and manages the department to company guidelines and expectations.

Core Competencies:

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Meat Department Manager; Assistant Meat Department Manager

Positions that Report to you: Assistant Seafood/Service Meat Department Manager, Clerks

Primary Duties and Responsibilities:

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by:
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
  • Trains, supervises, disciplines, and evaluates all department employees.
  • Determines weekly work schedule and establishes a daily work plan for the department.
  • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
  • Communicates with employees regarding sales and ideas.
  • Handles and satisfies customer issues.
  • Figures retail pricing and ensures correct pricing.
  • Analyzes weekly and monthly sales and trends, prepares ad projections, and write ads.
  • Plans displays, promotions, and determines pre-orders.
  • Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
  • Understands and troubleshoots equipment and ensures maintenance is performed.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Conducts inventory of the department.
  • Ensures pricing is competitive in the market area.
  • Attends meetings and seminars.
  • Fills displays, checks in delivered merchandise, and works in the sales area.
  • Performs departmental duties as needed.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to compose original correspondence; follow technical manuals and have increased contact with people.

Education and Experience:

  • High School or equivalent experience, food safety training.
  • Over three years up to five years of similar or related work experience.

Supervisory Responsibilities (Direct Reports):

  • Instructs, assigns, reviews and plans work of others.
  • Maintains standards, coordinates activities, and allocates personnel.
  • Has the authority to recommend employee transfer, discharge, and salary increases.

Physical Requirements:

  • Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and electrical shock. This is a fast paced work environment.

Equipment Used to Perform Job:

Knives, slicers, steamers, pallet jack, scales, computer, phone, tumbler, wrapping machine, tenderizers, Computer, and C.A.R.S. reordering system.

Confidentiality:

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Financial Responsibility:

Responsible company assets including equipment and merchandise.

Contacts:

Has daily contact with customers, suppliers/vendors, and the general public. Has contact with Federal/State Governmental or Regulatory Agencies twice a year.

Are you ready to smile, apply today.  

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Seafood Service/Meat Manager, Hy-Vee

If you're passionate about fresh seafood and high-quality meats, then the Seafood Service/Meat Manager position at Hy-Vee in Lincoln is tailor-made for you! As the anchor of our Meat department, you'll ensure that we present only the freshest products at competitive prices while fostering an environment where our customers feel valued and appreciated. At Hy-Vee, we pride ourselves on creating a fun and friendly atmosphere, and as a manager, you'll play a significant role in that mission. You'll be hands-on, training and supervising a dedicated team, while also crafting schedules and managing merchandise displays to shine a spotlight on our fantastic offerings. Your passion for customer service will shine as you build relationships with shoppers, remembering their names and assisting them with everything from product selection to loading heavy items. In this role, you'll ensure compliance with health and safety standards while keeping an eye on inventory trends to keep our department thriving. Ideal candidates will have a high school diploma and a few years of experience in a similar role, bringing essential skills like problem-solving and strong communication to the table. So, if you're ready to lead a team with a smile and elevate our Meat department to new heights, we encourage you to apply today and join us in spreading joy through exceptional service!

Frequently Asked Questions (FAQs) for Seafood Service/Meat Manager Role at Hy-Vee
What are the primary responsibilities of the Seafood Service/Meat Manager at Hy-Vee?

As a Seafood Service/Meat Manager at Hy-Vee, you'll oversee the daily operations of the Meat department, ensuring that quality standards are met, training employees, managing schedules, and creating an inviting shopping experience for customers. You'll handle everything from inventory management to customer service, all while maintaining compliance with safety and quality regulations.

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What qualifications do I need to become a Seafood Service/Meat Manager at Hy-Vee?

To qualify for the Seafood Service/Meat Manager position at Hy-Vee, you should have at least a high school diploma and several years of relevant experience in a meat or seafood department. Knowledge of food safety practices and supervisory experience will also come in handy as you lead your team to success.

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How does the Seafood Service/Meat Manager enhance customer experiences at Hy-Vee?

Enhancing customer experiences is a key responsibility of the Seafood Service/Meat Manager at Hy-Vee. By creating a welcoming atmosphere, building relationships with regular customers, and providing prompt, helpful assistance, you'll ensure that every shopper leaves satisfied. Your commitment to excellent service will be reflected in the smiles of customers as they enjoy our top-quality products.

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What is the work environment like for the Seafood Service/Meat Manager at Hy-Vee?

The work environment for the Seafood Service/Meat Manager at Hy-Vee is fast-paced and dynamic, with daily interactions with customers and team members. Expect a hands-on role that requires physical activity, including lifting and pushing products, and working with kitchen equipment. Your ability to stay organized and upbeat under pressure will help create a positive experience for both staff and customers.

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What skills are essential for success as a Seafood Service/Meat Manager at Hy-Vee?

Success as a Seafood Service/Meat Manager at Hy-Vee relies on a variety of skills, including strong leadership, excellent customer service, effective communication, and an eye for detail. You'll also need problem-solving abilities, proficiency in inventory management, and a grasp of food safety regulations to effectively lead your team and maintain quality standards.

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Common Interview Questions for Seafood Service/Meat Manager
How do you ensure product quality in the Seafood and Meat department?

To ensure product quality, focus on maintaining strict adherence to food safety standards, regularly inspecting merchandise, and managing inventory effectively. Discuss your experience with quality assurance and how you communicate expectations to your team.

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Can you describe a time when you successfully handled a customer complaint?

When handling a customer complaint, emphasize empathy and proactive problem-solving. Share a specific example where you listened carefully, addressed their concern promptly, and followed up to ensure their satisfaction.

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How would you motivate your team in the Seafood Service/Meat department?

Motivation comes from creating a supportive environment. Discuss your strategy, such as recognizing hard work, providing opportunities for growth, and encouraging open communication. Share how you celebrate team achievements.

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What strategies do you use for managing inventory effectively?

Effective inventory management combines accurate record-keeping, understanding trends, and anticipating customer demand. Highlight your experience in sales analysis and planning displays to optimize product turnover.

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How do you handle scheduling conflicts among team members?

Handling scheduling conflicts requires clear communication and flexibility. Share how you approach the situation diplomatically, ensuring that team members feel heard while also prioritizing department needs.

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What is your approach to training new employees in the Meat department?

Training new employees involves hands-on instruction, ongoing feedback, and fostering an inclusive atmosphere where questions are welcomed. Talk about how you customize training to suit individual learning styles.

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How do you ensure the department meets health and safety regulations?

Adhering to health and safety regulations involves regular training, consistent inspection of the workspace, and staying updated on industry standards. Highlight your commitment to upholding these regulations through practical examples.

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Describe a successful promotion or display you implemented in the Meat department.

Share a specific example of a promotion or display that boosted sales, detailing your creative process and the impact on customer engagement. Be sure to mention the results achieved.

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How do you balance multiple tasks during busy periods?

Balancing multiple tasks requires prioritization and organization. Discuss your techniques for time management, such as creating checklists and delegating tasks to team members effectively.

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What role does customer feedback play in your management style?

Customer feedback is crucial for continuous improvement. Describe how you actively seek input, analyze feedback, and implement changes that enhance the customer experience in the Meat department.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 12, 2025

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