Global Customer Service Manager

Company Description

Technology With a Mission

Identiv is at the forefront of IoT innovation, transforming everyday objects into smart, connected devices. Embedded in over 1.5 billion global IoT applications, our advanced IoT solutions seamlessly connect physical objects to digital identities, enhancing global connectivity and driving innovation. Complemented by our powerful bitse.io connecting cloud, we deliver complete, customized experiences that cater to our customers' unique needs. At Identiv IoT, we swiftly respond to client requirements, constantly push the boundaries of IoT technology, and ensure the highest quality in our products.

At Identiv, every individual and every action holds significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes. Join us and be a part of shaping the future of IoT technology.

Identiv Values

Innovation: We lead the way in IoT technology, creating smart, connected solutions that transform everyday objects into intelligent devices.

Connectivity: We bridge the gap between the physical and digital worlds, making connectivity simple and reliable.

Security: We prioritize security in every solution, ensuring data integrity and protection against cyber threats.

Sustainability: We are committed to creating eco-friendly solutions that enhance business operations while reducing environmental impact.

What Sets Us Apart

Holistic IoT Solutions: Our full-circle, in-house IoT solutions include our powerful IoT connecting cloud, BLE, HF, UHF, dual-frequency, and SAMs, making us a one-stop shop for all IoT needs.

Engineering Excellence: We provide engineering excellence from equipment to expertise, ensuring every customer journey is powered with passion and precision.

State-of-the-Art Technology: Our team is dedicated to innovation, ensuring access to the latest in state-of-the-art technology and rapidly evolving to meet your needs.

Social Responsibility: Our mission is to enhance business, personal, and planetary well-being, from patient safety to food safety, enabling a sustainable, smart future.

Job Summary

The Sales Operations Manager reports to the Vice President of Global Operations and Supply Chain and plays a crucial role in optimizing the sales processes and strategies. This role involves overseeing the execution of sales initiatives, managing sales operations systems, and providing analytical support to drive sales efficiency and effectiveness. The ideal candidate will have a strong background in sales operations, excellent analytical skills, and experience managing sales processes in a diverse regional context.

Responsibilities and Duties

·       Develop and maintain accurate demand forecasts by analyzing historical sales data, market trends, and customer insights.

·       Collaborate with sales, marketing, and production teams to align demand forecasts with business objectives.

·       Monitor inventory levels and coordinate with supply chain and production teams to ensure product availability.

·       Identify potential demand risks and opportunities, providing recommendations for mitigation or optimization.

·       Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing product information.

·       Process customer orders accurately and efficiently, ensuring timely delivery and order fulfillment.

·       Maintain a comprehensive understanding of product offerings, pricing, and promotions to assist customers effectively.

·       Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.

·       Support the sales team by providing accurate and timely sales forecasts, performance analysis, and market insights.

·       Coordinate with logistics and distribution teams to ensure smooth order processing and delivery.

·       Monitor and analyze sales performance, providing actionable insights to drive revenue growth.

·       Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

·       Proven experience in demand planning, sales operations, and customer service.

·       Strong analytical skills with the ability to interpret complex data and trends.

·       Excellent communication and interpersonal skills.

·       Proficiency in demand planning software, CRM systems, and Microsoft Office Suite.

·       Ability to work independently and collaboratively in a hybrid work environment.

·       Strong organizational skills with a keen attention to detail.

·       Experience in Logical Access and Perimeter Access Control Products.

·       Certification in Demand Planning or Supply Chain Management.

Pay & Compensation

At Identiv, we believe in rewarding our team members fairly and transparently. Your base salary is a critical component of our comprehensive compensation package, designed to reflect your skills, experience, and performance. We provide a structured salary range that allows for growth and advancement as you progress in your role. Our compensation philosophy ensures that your contributions are recognized and rewarded, promoting both your professional development and personal well-being.

Base Salary Range: $100,000-$130,000

Total compensation package includes:

●      Competitive Base Pay

●      Fidelity 401(k) + Company Match

●      11 Company Paid Holidays

●      6 Days of Sick Pay

●      Generous Paid Time Off

●      Medical, Dental, & Vision Insurance

●      FSA/HSA

●      Fun Employee and Family Events

●      Employee Wellness Program

●      Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans

●      A range of discounted products and free services

Identiv encourages candidates who believe they might be overqualified or outside the expected range to apply, as some positions allow room for up-leveling for an extraordinary candidate. We prioritize hiring the most qualified individuals, and in keeping with our commitment to both our employees and customers, employment offers are subject to the outcome of a confidential pre-employment background check.

Equal Opportunity Employer

Identiv is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity and believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers and clients effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Identiv does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.