Non-CDL Delivery Driver

As a Non-CDL Delivery Driver at Imperial Dade, your primary responsibilities include safely operating a 24’ box truck to deliver products to 15-25 stops per day, unloading merchandise using hand trucks and pallet jacks, and providing exceptional customer service. You’ll also need to maintain a daily activity log, communicate effectively with customers, and conduct vehicle inspections before and after trips to ensure everything runs smoothly.

To qualify for the Non-CDL Delivery Driver position at Imperial Dade, you should have a clean driving record, at least one year of route delivery experience, and be comfortable operating manual pallet jacks and lift gates. The role also requires the ability to lift over 50 pounds unassisted and passing a DOT Medical Exam, along with a Non-DOT drug exam.

A typical workday for a Non-CDL Delivery Driver at Imperial Dade starts at 7:00 am and varies based on route completion. You'll drive to various customer locations, making 15-25 deliveries, while ensuring each customer receives their products on time and in excellent condition. It's a hands-on job that involves loading and unloading cargo, keeping accurate documentation, and engaging with our valued customers.

Imperial Dade values its employees and offers a comprehensive benefits package to Non-CDL Delivery Drivers, including competitive salaries, medical, dental, and vision insurance, a 401(k) program with company matching, life insurance, and generous paid time off. Additionally, employees have access to educational reimbursement and paid family leave options, fostering both professional and personal growth.

Imperial Dade is committed to fostering professional development for Non-CDL Delivery Drivers through ongoing training, mentorship, and opportunities for promotions. Our dynamic environment encourages employees to learn and grow within the company, making it a fantastic place to build a long-term career in distribution and delivery.

When answering this question, focus on your previous delivery roles, highlighting your familiarity with route planning, customer interactions, and any relevant equipment you’ve used, like pallets or lift gates. Mention how your experiences have shaped your commitment to safety and customer service while delivering goods effectively.

In responding to this, emphasize your routine practices for vehicle inspections, adherence to safety regulations, and your training in defensive driving techniques. Share examples of how you’ve proactively identified and reported any maintenance issues and your understanding of safety protocols.

For this question, provide a specific scenario where something didn't go as planned—such as traffic delays or customer complaints. Detail your problem-solving approach, how you communicated with your team or customers, and the outcome of your efforts to resolve the issue.

In your answer, discuss techniques like route optimization, time management skills, and the importance of staying organized. You might mention how you prioritize tasks, communicate effectively with dispatch, and adjust on-the-fly to ensure timely deliveries without compromising service quality.

Here, you should highlight your customer service skills, illustrating your ability to remain calm, listen actively, and empathize with the customer’s concerns. Discuss the importance of clear communication, finding solutions, and how you can maintain a positive relationship even in challenging situations.

Focus your response on elements such as reliability, punctuality, and strong customer service. Discuss why these attributes matter in maintaining customer satisfaction and how they contribute to the reputation of the company, like Imperial Dade, within the industry.

In answering this question, detail the specific safety measures you implement, such as following traffic laws, avoiding distractions, and conducting pre-trip inspections. Mention any relevant certifications you have and your commitment to upholding a safe work environment.

Share your hands-on experience with this equipment, mentioning specific instances where you effectively used them to load or unload cargo. Highlight any formal training you've received and your understanding of best practices in handling delivery equipment safely.

Illustrate your ability to stay composed under pressure by providing an example of an unforeseen circumstance like road closures or traffic jams. Explain your method for communicating with your team, adapting your schedule, and ensuring customers are kept informed.

Discuss your passion for customer service and the satisfaction you derive from ensuring deliveries are completed on time and in good condition. You might also mention your eagerness to be part of a team, like at Imperial Dade, that values quality and strives for excellence in service.