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Commissions Analyst

Commissions Analyst

Ritter Insurance Marketing

Harrisburg, PA

About Ritter Insurance Marketing

Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents. Ritter is a proud member of the Integrity Family of Companies.

Job Summary

The Commissions Analyst is responsible for utilizing carrier applications and internal systems to administer the full commission process from receiving initial reports through the coordination with Accounting Manager for dispensing payments. Ensures timely and accurate payments to insurance agents. Resolves escalated commission issues in conjunction with the broker services commission team.  

Primary Responsibilities:

  • Assumes responsibility for administering the full commission process.  

  • Downloads, receives, formats, imports, and verifies commission reports.

  • Uploads reports to the Ritter Agent Payment system.

  • Verifies accuracy of internal systems.

  • Coordinates payment processing with the Accounting Manager.

  • Provides formatted reports per accounting requirements.

  • Perform manual calculations for quarterly allowances.

  • Review agent’s debt and include in the debt collection process when necessary.

  • Work with the RAP developer to provide testing and feedback in system releases.

  • Assumes responsibility for resolving escalated commission issues.

  • Works in conjunction with the Broker Operations team to resolve all issues in a timely and accurate fashion.

  • Provides customer service to agents via phone, email, and in person as necessary.

  • Creates Service Requests as needed to track and handle agent issues.

  • Provides full circle customer service to verify agent issues are properly and thoroughly addressed.

  • Assumes responsibility for various cross-training assignments.

  • Assumes responsibility for miscellaneous duties as assigned by Supervisor.

Primary Skills & Requirements:

  • Associates Degree or above.   

  • Basic understanding of insurance and agent relationship.

  • Basic understanding of the commission process.        

  • One year of experience in Accounting or Finance.

  • One year of customer service experience and/or data entry experience.

  • Excellent computer skills, with advanced skill in Excel & Access ability.

  • Good attention to detail.

  • Good analytical skills.

  • Able to work at a fast-pace.

  • Good communication skills, especially over the phone.

  • Good computer and typing skills.

  • Good customer service skills.

  • Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

  • Positive attitude and ability to work well with others.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Average salary estimate

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$70000K

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What You Should Know About Commissions Analyst, Integrity Marketing

Join Ritter Insurance Marketing as a Commissions Analyst in Harrisburg, PA, where you will play a vital role in supporting over 15,000 independent insurance agents across the nation. In this position, you’ll be the go-to person for managing and administering the full commission process, from receiving reports to coordinating payment processing with the Accounting Manager. You’ll dive into downloading, verifying, and formatting commission reports, ensuring agents get paid accurately and on time. Your analytical skills will be put to good use as you resolve any escalated commission issues and work closely with the Broker Operations team to support agents. With your knack for attention to detail, you’ll perform manual calculations for quarterly allowances and help maintain a system that ensures financial accuracy. We value communication, so you will frequently interact with agents, offering top-notch service via phone, email, and in-person contact. Your supportive role within the company allows you to contribute directly to the success of our agents, making sure their needs are met promptly. At Ritter, we pride ourselves on providing a family-like work environment that fosters growth and professional development. Come and be part of a team that celebrates hard work and dedication while offering a competitive compensation package and comprehensive benefits to keep your family secure. If you're looking for an opportunity that combines numbers with relationship-building in the insurance industry, this is the job for you!

Frequently Asked Questions (FAQs) for Commissions Analyst Role at Integrity Marketing
What are the main responsibilities of a Commissions Analyst at Ritter Insurance Marketing?

As a Commissions Analyst at Ritter Insurance Marketing, your main responsibilities will include administering the full commission process, verifying accuracy of internal systems, coordinating payment processing with the Accounting Manager, and resolving any escalated commission issues. You’ll also download and format commission reports and provide customer support to agents, ensuring their needs are addressed efficiently.

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What qualifications are required for the Commissions Analyst position at Ritter Insurance Marketing?

To be considered for the Commissions Analyst position at Ritter Insurance Marketing, candidates typically need at least an Associates Degree and a basic understanding of the commission process and agent relationships. You should have one year of experience in Accounting or Finance and customer service, along with strong computer skills, particularly in Excel and Access.

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How does Ritter Insurance Marketing support its Commissions Analysts?

Ritter Insurance Marketing supports its Commissions Analysts by providing comprehensive training, a positive work environment, and opportunities for cross-training. They ensure that employees have access to the resources needed to excel in their roles, including ongoing support from management and a culture that values employee contributions.

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What skills are essential for a Commissions Analyst at Ritter Insurance Marketing?

Essential skills for a Commissions Analyst at Ritter Insurance Marketing include strong analytical and attention-to-detail capabilities, excellent communication skills, and advanced proficiency in computer programs like Excel and Access. Candidates should also possess the ability to handle fast-paced work environments and effectively interact with agents.

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What benefits does Ritter Insurance Marketing offer to its Commissions Analysts?

Ritter Insurance Marketing offers its Commissions Analysts a competitive compensation package along with comprehensive benefits designed to promote employee well-being. This includes a supportive work culture, flexible working conditions, and opportunities for professional development—ensuring that employees find both fulfillment and peace of mind in their roles.

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Common Interview Questions for Commissions Analyst
What experience do you have in managing commission processes?

When discussing your experience in managing commission processes, be sure to highlight specific roles where you administered or contributed to commission systems. Talk about tools you used and your approach to ensuring accuracy and timely processing to demonstrate your familiarity with the responsibilities of a Commissions Analyst.

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How do you resolve discrepancies in commission reports?

To effectively address discrepancies in commission reports, outline your methodical approach: start by verifying the data against multiple sources, checking calculations, and collaborating with the accounting team. Emphasize your analytical skills and problem-solving abilities, which are crucial for resolving such issues.

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Can you describe a time when you had to provide excellent customer service?

Encapsulate a situation where you responded to an agent’s query or issue. Mention how you listened actively, confirmed their concerns, and took steps to resolve the issue, all while maintaining a positive attitude. This showcases your capability for effective communication, key to a Commissions Analyst role at Ritter.

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What tools and software are you proficient in for this role?

Demonstrate your proficiency with relevant software, particularly Excel and Access, which are vital for a Commissions Analyst. Mention any relevant duties you performed using these tools, such as generating reports or analyzing data, showcasing your technical skills suitability for the position.

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How do you handle tight deadlines, especially during peak commission cycles?

Share strategies that you use to manage time effectively under pressure, such as prioritizing tasks, maintaining clear communication with your team, and setting realistic timelines for report completion during tight deadlines. This demonstrates your ability to perform in a fast-paced environment.

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What approach do you take when working with a team?

Discuss your collaborative work style, emphasizing how you value contributions from all team members and aim for open communication to ensure everyone stays aligned. Highlighting successful team projects or instances where you helped resolve conflicts can showcase your teamwork abilities.

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Why do you want to work for Ritter Insurance Marketing?

Express your enthusiasm for Ritter Insurance Marketing's commitment to supporting independent agents and their innovative approach to insurance. Relate this to your career goals, mentioning how you align with the company's values and culture, which can create a compelling reason for wanting to join the team.

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What is your understanding of the commission process in the insurance industry?

Share a concise overview of how commissions are typically calculated and distributed within the insurance industry. This can include your understanding of the relationships between agents, carriers, and how accurate reporting impacts the commission process, reflecting your knowledge necessary for a Commissions Analyst role.

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How would you measure your success in this role?

Indicate specific metrics relevant to the role, such as turnaround time for payments, accuracy in reporting commissions, and agent satisfaction. This shows you are results-oriented and understand how impactful your role as a Commissions Analyst will be to the agents and the company.

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How do you stay organized while managing multiple reports and tasks?

Convey your organizational strategies, such as using software for task management, standardizing report templates, and maintaining checklists. Illustrating these skills shows you can handle the workload of a Commissions Analyst efficiently while ensuring high accuracy.

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MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 31, 2025

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