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Senior Account Manager, K-12, Rosetta Stone

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an Account Manager for our Rosetta Stone team. Rosetta Stone has been the leading language learning program for 30 years. 

The ideal candidate will have a passion for K-12 education, account management and customer success. In this role you will be developing and managing relationships with school administrators across the US to ensure customer satisfaction throughout the customer life-cycle. As a Senior Account Manager at Rosetta Stone, you will be responsible for project managing your accounts from an internal and customer facing perspective to include leveraging internal resources to provide best in class service for the accounts that you manage. You will handle subscription renewals, upselling, customer retention and engagement activities in assigned territory. You will collaborate and work closely with your field sales counterparts to develop and execute towards strategic goals.   #LI-TL2

To be successful in this role, you must be proactive, well organized and extremely personable, ensuring strategic communication touchpoints for multiple accounts. You possess exceptional communication skills, both verbal and written, and you are a strong presenter. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity. 

You’ll be expected to develop a strong understanding of “everything Rosetta Stone” from rostering and integration to security and privacy to product features and implementation. You are a trusted, strong internal and external resource. This position requires you to be proactive and self-motivated, driven to help our customers to be successful Rosetta Stone products. With an attitude of no task being too big or too small you are willing to take on projects as needed by our customers and internal teams while being a true resource. The Senior Account Manager must be comfortable with data and analysis to include executing customer data reviews and providing insights. Your overall goal is to be a strong representative of Rosetta Stone, displaying competency and confidence with our customers.

This is a full time position in our Raleigh, NC office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

  • Managing Rosetta Stone’s high tier accounts ($25,000 and higher) for approximately 50-80 customer accounts on average 
  • Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory
  • Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
  • Develop a deep understanding of Rosetta Stone’s products and what sets us apart from competing programs
  • Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
  • Effectively communicate new product enhancements and benefits to existing customers virtually
  • Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
  • Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
  • Work closely with internal teams to meet the needs of the customer, including strategizing and executing strategies in conjunction with the field sales team
  • Gather customer feedback to help improve and enhance product offerings

WHAT WE'RE LOOKING FOR

  • BA/BS Degree required
  • 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall
  • Ability to learn and be an expert on the Rosetta Stone and related platforms
  • Classroom experience and/or a related educational field preferred
  • Exceptional communication skills, written and verbal
  • Strong presentation skills
  • Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
  • MS Office, Google Suite computer skills. SalesForce experience a plus
  • Detail-oriented and exceptionally organized
  • Exceptional critical thinking, research and problem-solving skills
  • Proven ability to work effectively across teams
  • Ability to multi-task and manage multiple accounts/activities simultaneously
  • Comfortable with technology and passionate about bringing technology into the classroom

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

  • 1 in 4 students in the United States uses IXL.com
  • Rosetta Stone provides an immersive learning experience for 25 languages
  • Wyzant is the nation's largest community of tutors, covering 300+ subjects
  • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
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Average salary estimate

$82500 / YEARLY (est.)
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$75000K
$90000K

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What You Should Know About Senior Account Manager, K-12, Rosetta Stone, IXL Learning

Are you passionate about K-12 education and account management? Join Rosetta Stone as a Senior Account Manager, where you can make a real impact! Based in Raleigh, NC, this exciting role involves developing and managing relationships with school administrators across the United States to ensure their success with our language learning products. You'll be the person leading interactions with around 50 to 80 high-tier accounts, investing time in nurturing relationships with key decision-makers. Your mission? To secure subscription renewals, drive customer engagement, and provide best-in-class service by leveraging Rosetta Stone's unique offerings. Collaboration is key here; you'll work closely with sales teams to achieve strategic goals while keeping an eye on customer needs through proactive outreach. We value strong communication skills, so if you have a flair for presenting and deep understanding of our products, that will certainly help. Plus, you’ll be handling data analysis and customer feedback to drive continuous improvement. The ideal candidate is proactive, personable, and detail-oriented, with a knack for multitasking in a fast-paced environment. With a degree in hand and significant account or customer success experience, you're ready to dive into this fulfilling role. And yes, we offer a hybrid schedule with the option to work from home one day a week. Ready to represent Rosetta Stone and help shape the future of education? We can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Senior Account Manager, K-12, Rosetta Stone Role at IXL Learning
What are the responsibilities of a Senior Account Manager at Rosetta Stone?

As a Senior Account Manager at Rosetta Stone, you will manage high-tier accounts, ensuring subscription renewals and customer engagement throughout the lifecycle. Your responsibilities will include building relationships with school administrators, executing customer data reviews, and maximizing product usage. You will collaborate with sales teams and internal stakeholders to strategize on customer needs, while also providing insights to improve our offerings.

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What qualifications are required for the Senior Account Manager position at Rosetta Stone?

For the Senior Account Manager position at Rosetta Stone, you need a BA/BS degree along with 3+ years in account management or customer success roles. Proven communication skills and a detail-oriented approach are crucial. Experience in the education sector is a plus, along with proficiency in MS Office, Google Suite, and Salesforce.

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How does Rosetta Stone support its Senior Account Managers in their roles?

At Rosetta Stone, we equip our Senior Account Managers with comprehensive training on our products and customer success techniques. You'll have access to internal resources, collaborative teams, and tools necessary to deliver exceptional service. We emphasize a culture of support, helping you grow while you drive results for our customers.

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What skills are important for success as a Senior Account Manager at Rosetta Stone?

Success as a Senior Account Manager at Rosetta Stone hinges on excellent communication skills, both verbal and written, strong organizational capabilities, and critical thinking skills. A passion for education technology and a ability to adapt in a fast-paced environment are also essential for achieving your goals.

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What is the work-life balance for a Senior Account Manager at Rosetta Stone?

Rosetta Stone values work-life balance, offering a Monday to Friday schedule with an option for remote work one day a week. We understand the importance of flexibility while maintaining a strong focus on customer engagement and satisfaction.

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Common Interview Questions for Senior Account Manager, K-12, Rosetta Stone
How do you prioritize multiple accounts as a Senior Account Manager?

When prioritizing multiple accounts as a Senior Account Manager, I focus on customer needs and the potential impact on our business metrics. I keep a detailed tracking system in place and communicate regularly with key stakeholders to ensure timely follow-up and support.

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Can you describe your approach to account renewals?

My approach to account renewals includes proactive outreach and a thorough understanding of each customer's needs. I engage with decision-makers ahead of renewal dates, presenting them with tailored solutions and highlighting how our products align with their educational goals.

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What strategies do you use to build relationships with clients?

Building strong relationships with clients requires consistent communication and a genuine interest in their success. I prioritize regular check-ins, establish trust through transparency, and always seek feedback to enhance their experience with Rosetta Stone.

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How do you handle customer feedback?

Handling customer feedback effectively means actively listening and responding with actionable insights. I gather feedback regularly, share it with relevant teams, and take proactive steps to implement changes that align with customer expectations.

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What techniques do you use to drive engagement for Rosetta Stone products?

I drive engagement using targeted campaigns, personalized communication, and showcasing the latest product enhancements. I also organize training sessions to ensure users gain maximum value from Rosetta Stone's offerings.

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How do you measure your success in this role?

My success as a Senior Account Manager is measured by renewal rates, customer satisfaction scores, and overall engagement metrics. I set clear goals and regularly analyze performance data to identify areas for growth.

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Describe a challenging account situation and how you resolved it.

In a previous role, I faced a situation where a key account was unhappy with our service. I scheduled a direct meeting to discuss their concerns, listened carefully, and identified areas for improvement. By implementing changes and following up regularly, the account was retained and their satisfaction improved significantly.

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How do you stay informed about industry trends and competitors?

Staying informed about industry trends involves following education technology publications, attending webinars, and engaging in professional networks. This knowledge helps me position Rosetta Stone effectively against competitors.

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What role does teamwork play in your approach as a Senior Account Manager?

Teamwork is crucial for success as a Senior Account Manager. Collaborating with internal teams allows us to align strategies, share insights, and deliver the best customer experience collectively. I value input from various perspectives to achieve our common goals.

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How do you maintain a positive attitude in a fast-paced environment?

Maintaining a positive attitude in a fast-paced environment involves focusing on solutions rather than problems and celebrating small wins along the way. I also prioritize self-care and stay organized, which helps manage the stress of a dynamic work setting.

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At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock learners' innate curiosity, creativity and desire for knowledge. We develop great products that define new possibi...

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DATE POSTED
March 9, 2025

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