Senior Program Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and bonus

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities with outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

The Senior Program Manager is part of our Building Solutions, North America (BSNA) business. This is a U.S. Based Remote position.

This person will partner with a Commercial Strategic Account Manager in supporting and growing a specific, large key Strategic Account nationally for Johnson Controls. The Program Manager owns the programmatic service and install delivery performance across multiple lines of business and customer segments.

We are seeking a professional, goal oriented, self-reliant, and self-motivated candidate, preferably with Building Systems Installation/Service industry experience and program management experience/certification. Candidate will have strong team leading, communication and analytic skills required to lead a Strategic Account support team.

This position will be responsible for the program management of a multimillion-dollar Strategic Account. Works with account managers, customers, internal operation teams and other teams as needed to provide pre-sales and post-sales support activities for the assigned account. Responsible for the development, management, and continuous improvement of assigned account programs. Maintains positive relationships internally and externally to execute the role. Operates with the highest of ethics. Promotes Safety culture by ensuring Johnson Controls staff and subcontractors adhere to all safety standards. Responsible for following consistent and repeatable processes and procedures. Maintains an effective balance between customer satisfaction and account financial viability.

How you will do it

• Acts as the primary account support leader for execution teams on assigned accounts.

• Develops account programs and executes in line with account strategy and customer standards.

• Manages account / program reporting systems to proactively address potential problems. Effectively communicates account performance, concerns, and financial status to management as required.

• Manages risks and establishes project/service recovery plans when required. Resolves disputes with minimal need for escalation.

• Develops and maintains viable long-term relationships with customers, consultants, internal operations and support teams and other relevant stakeholders.

• Leads monthly and quarterly account review calls in conjunction with the Strategic Account Manager.

• Leads frequent operational reviews centered around account performance.

• Coordinates with the account support teams including Project Managers, Installation Coordinators, Service Coordinators for allocation of resources needed to meet account objectives. Ensures any engineering and commissioning performed by the field team is in accordance with established standards. Facilitates escalation.

• Working with the Account Manager to review, develop, plan, and implement the sales strategy for customers.

• Working with the sales teams to drive and deliver special projects, campaigns, and initiatives.

• Leading, planning, deploying, and directing global support program for the customer.

• Measuring, monitoring, and overseeing all program activities, operational support, and delivery to the customer by collaborating with the operational support teams and Center of Excellence resources.

• Creating and managing reporting process for all operational performance.

• Ensuring contractual and corporate compliance for the account.

• Providing leadership to train and direct multi-disciplined technical, sales, operational and administrative support personnel to ensure standardized deployment of a program for the customer.

• Coach and mentor Johnson Controls project team members on effective project management practices and techniques.

• Serving as a customer interface to effectively communicate and ensure customer satisfaction. 

• Partnering with Strategic Account Manager to develop initiatives for program growth.

• Leading cross functional teams in a continuous improvement environment with quality tools, behaviors, and practices.

• Track and leverage leading and lagging key performance indicators (KPIs) to ensure customer service level agreements (SLAs) are met for both Installation and Service Delivery.

• Drive team efforts to ensure profitable growth.

• Performing other duties as assigned.

What we look for

• Bachelor’s degree in engineering, Construction Management or Business Administration.

• Minimum Five (5) to seven (7) years of direct experience overseeing and delivering programs for high profile clients.

• Operational Excellence, Lean Six Sigma certification.

• Must possess strong skills in presentations, reporting, and effective writing; risk management/decision making skills; and strong critical thinking skills.

• High level of attention to detail and ability to establish and follow closed loop processes; and hold others accountable to the closed loop process.

• Skills and experience with Program Management and Project Management software and systems.

• Strong, tactful leadership skills are a must for this role.

• Ability to partner with cross functional teams in a matrix organization to achieve results.

• Ability to obtain security clearance if needed.

• Ability to travel as needed.

Preferred

• Building Systems industry experience with Program Management discipline preferred.

• PMI, PMP or other equivalent certifications desired. 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.