Senior WFM Consultant

The Senior WFM Consultant at Jiffi is primarily responsible for leading the end-to-end delivery of consulting engagements, managing client relationships, and conducting thorough business analyses. This role requires you to guide solution design and implementation while ensuring projects remain within scope and budget. You'll also play a critical role in mentoring junior consultants and facilitating post-implementation support strategies.

To qualify for the Senior WFM Consultant position at Jiffi, you should have at least 5+ years of consulting experience in technology, digital transformation, or business strategy. Proven expertise in project leadership across various industries, complemented by strong analytical skills and excellent communication abilities, is essential. Familiarity with SaaS implementations and workforce management systems is also an advantage.

At Jiffi, we believe in continuous learning and knowledge sharing. As a Senior WFM Consultant, you will have opportunities to mentor junior consultants, participate in training sessions, and engage in various professional development activities. We also encourage our team to lead initiatives that foster their growth while contributing to our clients' successes.

In the role of a Senior WFM Consultant at Jiffi, you can expect to engage in a variety of projects focused on implementing integrated solutions for payroll, HR, and operational processes. These projects will range from conducting tech audits and advising on system selection to leading full-scale implementations and post-implementation reviews.

Senior WFM Consultants at Jiffi are offered a competitive benefits package, including a superannuation rate of 11% in 2024, paid annual and sick leave, parental leave policies, performance bonuses for exceptional contributions, and opportunities for team-building events and onsite parking when working from the office.

When answering this question, focus on a specific project that posed challenges. Detail the obstacles you faced, the strategies you implemented to overcome them, and reflect on the outcomes. Highlight your leadership skills and how you engaged with clients to navigate difficult situations.

In your response, emphasize your strategies for building relationships and maintaining open lines of communication with stakeholders. Discuss how you align project deliverables with client expectations and the importance of regular updates and feedback.

An effective answer should include methodologies like Agile or Waterfall, discussing how you select the right approach based on project scope. Give examples of how these methodologies have facilitated collaboration among teams and led to successful outcomes.

Detail specific techniques like conducting discovery sessions, workshops, or interviews. Explain how these techniques help uncover hidden challenges and convert them into actionable solutions, emphasizing your analytical and listening skills.

Share a specific instance where you guided a junior colleague through a project or a challenging task. Discuss the skills you helped them develop and the positive impact it had on their performance and confidence in the role.

Talk about your process for maintaining high standards of governance through regular assessments, documentation, and stakeholder alignment. Mention how you ensure that all aspects of the project meet established legal and regulatory requirements.

Discuss strategies like conducting process mapping sessions or employing data analysis techniques to identify inefficiencies. Provide examples of optimizations you’ve implemented in previous roles and the results you achieved.

Your answer should reflect your conflict resolution skills. Explain your approach to actively listening to client concerns, negotiating solutions that align with both parties, and maintaining a positive, professional relationship.

Detail your relevant experience with SaaS implementations, discussing specific platforms you've implemented. Highlight your understanding of challenges common to these projects and how you addressed them, demonstrating your technical knowledge and problem-solving skills.

Explain your methods for staying informed, such as attending industry conferences, participating in webinars, subscribing to relevant publications, or networking with other professionals. Emphasize your commitment to continuous learning to better serve your clients.