Sales Development Representative - job 1 of 2

As a Sales Development Representative (SDR) at Jobber, your main responsibilities include connecting with potential customers through various channels like phone, email, and text. You'll qualify leads who have started a trial of our software, help them understand how Jobber can support their business, and generate excitement for the next interactions with our Account Executives. Additionally, maintaining accurate data in Salesforce and continuously participating in self-development opportunities are crucial parts of your role.

To be considered for the Sales Development Representative position at Jobber, you'll need a background in sales, showcasing your previous successes in a similar environment. Whether you've sold electronics or worked in retail, demonstrating being a top performer is key. Strong communication skills, the ability to adapt quickly, and a collaborative spirit are also essential for thriving within our dynamic team.

Jobber offers a vibrant and inclusive work culture for Sales Development Representatives. Our team emphasizes transparency, collaboration, and innovation, making it a supportive environment for personal and professional growth. With regular one-on-ones focused on coaching and performance feedback, you'll find a sense of community that celebrates wins and encourages overcoming challenges together.

Once you join as a Sales Development Representative at Jobber, you'll receive continuous support through our dedicated Talent Development function, which includes coaches focused on your career growth. From health benefits and retirement plans to taking time off for personal needs, including having your birthday off, Jobber values the well-being of our employees and provides a range of resources to help you succeed.

At Jobber, we prioritize the professional development of our Sales Development Representatives through a comprehensive Talent Development function. You'll have access to learning opportunities tailored to enhance your sales skills, performance coaching during regular check-ins, and collaborative projects that foster growth. We're committed to helping you reach your fullest potential within our evolving organization.

In answering this question, it's beneficial to highlight your passion for sales and helping others. You can mention how transforming small businesses through innovative solutions like Jobber's products motivates you, alongside your desire to meet and exceed KPIs, contributing to the overall success of the team.

When discussing your sales experience, be sure to provide specific examples that showcase your accomplishments and skills. Mention previous roles where you excelled in lead generation or customer engagement, and draw parallels to the SDR responsibilities at Jobber to demonstrate how well you could fit into the team.

Handling rejection is part of a sales role; convey a positive mindset when addressing this question. Describe strategies you use to stay motivated and bounce back quickly, emphasizing your tenacity and ability to focus on continuous improvement despite setbacks.

Discuss specific lead qualification techniques you employ, such as asking targeted questions to understand pain points, actively listening to customers' needs, and using metrics to assess fit. Highlight how these approaches align with Jobber's mission to empower small businesses.

In your response, outline how you use a combination of tools like Salesforce to track leads and manage your time efficiently. Mention prioritizing based on lead quality, stages in the sales funnel, and deadlines to ensure you provide timely follow-ups that foster engagement.

Emphasize the importance of collaboration within a sales team. Share examples where working alongside Account Executives has helped you provide better client experiences and contributed to achieving team goals, demonstrating your willingness to support and engage with colleagues.

Detail how you prepare for each interaction by researching the lead beforehand, understanding their business needs, and crafting a personalized approach to your communication. Emphasize the role of active listening and fostering rapport to create that positive first impression.

When asked this, share a specific instance where you acted on constructive feedback. Highlight how your willingness to improve and adapt has positively impacted your sales strategy or outcomes, showcasing your growth-oriented mindset.

Your answer should reflect genuine enthusiasm for Jobber's mission and culture. Discuss how you're drawn to their dedication to empowering small businesses and how the company's values align with your own. Expressing excitement about contributing to their growth story is a strong addition.

Mention the resources and methods you use to stay updated, such as industry publications, webinars, and networking with professionals. Highlight how being informed helps you provide informed conversations with leads, ultimately positioning you as a trusted advisor.