Senior Enterprise Solution Architect - (Remote - US)

As a Senior Enterprise Solution Architect at Altium, your primary responsibilities will revolve around understanding customer needs and crafting technical strategies that align with their business objectives. You'll conduct discovery calls, lead product demonstrations, and collaborate closely with deployment teams to ensure customer success during and after the presales phase.

To be considered for the Senior Enterprise Solution Architect role at Altium, candidates should possess a Bachelor's or Master’s degree in Electrical Engineering, Mechanical Engineering, or a related field. Additionally, a minimum of 5 years of experience in ECAD presales or customer success roles within the EDA industry is crucial, along with strong knowledge of ECAD tools and excellent communication skills.

Altium is committed to the professional growth of its Senior Enterprise Solution Architects by providing access to ongoing training, industry resources, and opportunities for collaboration with a talented team. We encourage our team members to stay current with industry trends and best practices to ensure their continued success.

The work environment for a Senior Enterprise Solution Architect at Altium is collaborative and flexible. While this is a remote position, you’ll frequently engage with cross-functional teams and customers, fostering a culture of communication and teamwork. Altium values work-life balance and offers flexible working arrangements to support our employees.

Altium provides a comprehensive benefits package for Senior Enterprise Solution Architects that includes health care coverage, retirement plans with company matching, flexible spending accounts, paid time off for family and personal needs, and wellness programs. We prioritize the well-being of our employees and ensure they have the resources needed for a balanced life.

In responding to this question, emphasize your previous roles in presales and how you engaged with customers to understand their needs. Talk about specific ECAD tools you've utilized and how your technical knowledge allowed you to align solutions with customer requirements, ultimately leading to successful deployments.

To answer this question effectively, discuss your approach to Discovery calls, including how you prepare by researching the client's business, formulate questions, and actively listen to their needs. Highlight the importance of establishing rapport and trust in ensuring productive conversations.

When discussing this topic, provide examples of specific technical challenges you've faced and outline your problem-solving approach. Describe how you collaborate with both your internal teams and customers to troubleshoot issues, demonstrating your ability to remain calm under pressure.

Share a specific instance where your communication skills played a critical role in a successful deal. Highlight how you tailored your message to meet the audience's needs, clarified complex technical details, and tackled any objections to ease the client’s concerns, ultimately leading to a positive outcome.

To effectively answer, outline the resources you utilize, such as professional associations, webinars, technical blogs, or industry conferences. Emphasize your commitment to continuous learning and how staying informed allows you to provide valuable insights to your customers.

Discuss your relationship-building philosophy and the techniques you employ to foster trust and loyalty with customers. Highlight the importance of regular check-ins, providing valuable insights, and ensuring consistent communication throughout the customer journey.

Reflect on your experience leading product demos. Discuss how you prepare by customizing the presentation to align with the client's needs, engaging the audience, and using feedback to adjust your delivery on the spot, ensuring it addresses their specific pain points and questions.

In answering, discuss key performance indicators (KPIs) that you track, such as customer satisfaction scores, adoption rates, and feedback from implementation teams. Explain how these metrics inform your approach to enhance customer experiences and how you adapt strategies based on the data.

Focus on your understanding of Altium's unique value proposition. Discuss the features and benefits of Altium’s offerings that set them apart, how these align with client needs, and provide insights on how to effectively communicate this differentiation to potential customers.

When answering this question, list key qualities such as strong technical expertise, effective communication skills, relationship-building abilities, and a proactive attitude toward problem-solving. Provide examples to illustrate how these attributes contribute to overall customer success.