Operations Administrator Fixed Term - job 1 of 2

To excel as an Operations Administrator at CPM, applicants should have strong organizational and communication skills. Familiarity with Microsoft applications like Outlook, Word, Excel, and PowerPoint is essential. A proactive attitude, the ability to work under pressure, multitasking, and the capability to engage with various stakeholders are also crucial for success in this role.

The Operations Administrator at CPM will be responsible for producing and dispatching account tool-kits, managing equipment distribution, ensuring audit and quality control processes, and documenting workflows to support service delivery. Additionally, participating in field visits and representing the operations team at meetings will be crucial parts of the job.

CPM provides a range of fantastic benefits for the Operations Administrator role, including a competitive salary, private healthcare with options for family coverage, generous holiday allowances, a robust pension plan, and an employee assistance program for mental health support. There are also opportunities for corporate social responsibility engagement and flexible work-life balance through holiday buy/sell options.

The Operations Administrator at CPM plays a vital role in ensuring that operational processes support the goal of providing the best-in-class customer support and vibrant content for the app. By managing key tools and resources effectively and participating in teamwork, this position fosters an inclusive and efficient working environment that aligns with CPM's commitment to building a just employment ecosystem.

Yes! The Operations Administrator position at CPM offers hybrid working arrangements. This means you can enjoy the flexibility of working both in the Thame office and remotely, allowing for an adaptable approach to your work-life balance.

When answering this question, focus on explaining your approach to task management. Discuss using tools like to-do lists or project management software, and emphasize your ability to assess deadlines and impacts of each task to effectively prioritize your workloads.

In your response, highlight a specific instance where you successfully met a tight deadline. Discuss the strategies you employed, such as breaking tasks into smaller manageable parts, and how you communicated with team members to ensure everyone was aligned.

Share your past experience with auditing and quality control, detailing specific tasks you performed that ensured compliance with standards. Mention how you documented processes and findings, which could illustrate your attention to detail and commitment to quality.

Describe your strategies for managing stress in high-pressure situations. You could mention techniques like focusing on one task at a time, maintaining open communication with your team, and using previous experience handling deadlines effectively.

Be specific when detailing software you've used for account management, including any experience with CRM systems such as Salesforce or ConTact. Highlight how these tools helped you optimize workflow and improve customer support.

Discuss the importance of clear and concise communication methods, including regular updates, utilizing project management tools, and ensuring feedback loops. You can highlight your experience working with diverse teams in various environments.

Emphasize your meticulous approach to documentation by mentioning steps like reviewing your work, maintaining organized records, and using templates to ensure thoroughness and compliance with standards.

Share a tangible example where you identified inefficiencies in a process and proposed an improvement. Discuss how you approached the change, what impact it had, and how you measured success.

In your answer, highlight your adaptive mindset and provide examples of past experiences where you had to shift priorities quickly. Talk about how you stay focused and maintain productivity despite changes.

Express your enthusiasm for the role by discussing CPM's commitment to inclusion and the innovative work environment. You might want to mention how your own values align with CPM's mission and how you can contribute to their goals.