Seasonal Repair Service Specialist - job 1 of 5

As a Seasonal Repair Service Specialist at Safelite, you'll be responsible for performing vehicle glass repairs, managing work orders and customer communication, and ensuring the cleanliness of customer vehicles. Other duties include participating in our training program and safely operating a company fleet vehicle while maintaining professional standards.

To apply for the Seasonal Repair Service Specialist role at Safelite, you need a high school diploma or equivalent and a valid state-issued driver’s license. While prior mechanical experience is not required, a commitment to learning and completing our Safelite SafeTech™ certification is essential.

Safelite offers a comprehensive paid training program for Seasonal Repair Service Specialists, covering hands-on glass repair, safety protocols, and customer service skills. This training is aimed at equipping you with all the necessary tools and knowledge to excel in your role.

Absolutely! At Safelite, we understand that everyone comes from different backgrounds. Our Seasonal Repair Service Specialist position is open to individuals without prior experience, as we provide in-depth training that prepares you to perform vehicle glass repairs successfully.

As a Seasonal Repair Service Specialist at Safelite, you'll work both indoors and outdoors, in various weather conditions. Your role includes physical activity, such as lifting and managing glass components, so a readiness to work in different environments is a must.

When dealing with a difficult customer, it’s essential to remain calm and listen actively to their concerns. Acknowledge their feelings and reassure them that you are there to help. Use your training to provide clear solutions and updates, ensuring they feel valued and understood.

Safety is paramount. I would follow all provided training protocols, wear the appropriate personal protective equipment, and ensure my work area is clean and clear of hazards. Additionally, I would always adhere to traffic laws while operating the company vehicle.

Working at Safelite appeals to me because of its commitment to employee development and inclusive culture. I admire the company’s values and its focus on building a career that allows for a work-life balance while providing valuable services to customers.

I would assess the urgency of each task based on customer needs and timelines. Communicating clearly with customers about timeframes and managing work orders through Safelite's MRM technology would help me maintain a smooth workflow and meet all expectations.

In a previous role, I once stayed late to ensure a customer received their urgent repair. After discussing their needs, I prioritized their service and communicated frequently about the progress. The customer appreciated the extra effort and left a positive review.

One of the most important qualities is adaptability. As a Seasonal Repair Service Specialist, you must be able to work in changing weather conditions, manage diverse customer needs, and learn quickly during training to ensure a high standard of workmanship.

I stay motivated by focusing on the impact of my work. Knowing that my role is crucial in providing safety and satisfaction to our customers makes each repair feel worthwhile. Setting small personal goals throughout the day can also keep my energy levels up.

I would immediately flag the safety issue and report it to my supervisor. It’s vital to prioritize customer safety above all else, and I would ensure the issue is documented and handled correctly according to company procedures.

Maintaining professionalism involves being respectful and courteous to everyone, regardless of the environment. I focus on clear communication, dressing appropriately, and being adaptable to different situations, always striving to represent Safelite positively.

I find automotive glass repairs fascinating because they combine technical skills with problem-solving. The satisfaction of restoring a vehicle's safety and aesthetics, while learning continuously from experienced technicians, makes it an exciting and rewarding field.