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Senior Customer Consultant - job 1 of 2

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.


WHAT YOU WILL DO
  • Follow and uphold established policies for sales and customer service to ensure customer satisfaction
  • Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
  • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager
  • Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently
  • Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:
  • Correct cash handling and discount application
  • Verification of proper paperwork, documentation, and ID for customers
  • Security measures and safety compliance
  • Maintenance of an organized and clean store
  • Support for open communication with the management team and other coworkers
  • Reporting of team member issues or customer situations
  • End of day daily update e-mails
  • Opening and closing duties
  • Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:
  • Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager


WHAT WE ARE LOOKING FOR
  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor’s degree in any field preferred
  • Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
  • Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience
  • Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
  • High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
  • Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling


PHYSICAL REQUIREMENTS
  • Constantly perform desk-based computer tasks
  • Frequently sitting and standing
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl
  • Must be able to work a flexible schedule to include weekends and holidays
  • Complete any needed assistance including oversight and coverage outside of the assigned region as required
  • An environment with moderate to loud noise level


WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

 

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Average salary estimate

$60000 / YEARLY (est.)
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$70000K

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What You Should Know About Senior Customer Consultant, Jushi

Are you ready to make a meaningful impact on the lives of others while earning a competitive salary? Join Jushi Holdings Inc. as a Senior Customer Consultant in Akron, OH, where we're leading the charge in the rapidly evolving cannabis industry! In this exciting role, you'll partner with the Dispensary Manager and Shift Supervisors to guide our dedicated team. As a Senior Customer Consultant, your energy and commitment to service will set a standard for excellence. You'll play a crucial role in receiving deliveries, managing inventory, and ensuring the product is presented beautifully and remains organized according to FIFO standards. Your passion for cannabis will shine through as you mentor and motivate other Customer Consultants, helping them make informed recommendations to our customers. With your knack for details and deep product knowledge, you'll foster a positive environment, encouraging collaboration and open communication amongst your coworkers. This position calls for someone adaptable, with strong cash handling skills and a keen ability to handle inventory. If you're excited about joining a dynamic company that's shaping the future of an industry, apply now and help us cultivate excellence together!

Frequently Asked Questions (FAQs) for Senior Customer Consultant Role at Jushi
What are the primary responsibilities of a Senior Customer Consultant at Jushi Holdings Inc.?

The Senior Customer Consultant at Jushi Holdings Inc. is responsible for partnering with the Dispensary Manager and Shift Supervisors to lead the customer service team. Key duties include managing inventory, overseeing product organization, mentoring other consultants, and ensuring all staff uphold sales and customer service policies to guarantee customer satisfaction.

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What qualifications do I need to apply for the Senior Customer Consultant position at Jushi Holdings Inc.?

To qualify for the Senior Customer Consultant role at Jushi Holdings Inc., candidates should have a high school diploma or GED, with preferred qualifications including an Associate or Bachelor’s degree. Additionally, a minimum of 2 years of experience in dispensary, retail, sales, or customer service environments is required, along with excellent technical skills.

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How does Jushi Holdings Inc. support its Senior Customer Consultants in their roles?

Jushi Holdings Inc. supports its Senior Customer Consultants through comprehensive training and a strong emphasis on team collaboration. This includes onboarding new staff, sharing product knowledge, and maintaining open lines of communication with management to ensure a successful retail operation.

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What does success look like for a Senior Customer Consultant at Jushi Holdings Inc.?

Success for a Senior Customer Consultant at Jushi Holdings Inc. is measured by the ability to effectively lead the team, drive customer satisfaction, maintain accurate inventory, and foster a positive work environment through mentorship and support of other team members.

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Is there room for growth for Senior Customer Consultants at Jushi Holdings Inc.?

Absolutely! Jushi Holdings Inc. values growth and development within the company. Senior Customer Consultants have opportunities for advancement through leadership roles and continuous professional development, allowing for a rewarding career trajectory in the cannabis industry.

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Common Interview Questions for Senior Customer Consultant
What experience do you have in customer service that qualifies you for the Senior Customer Consultant role?

When answering this question, discuss previous roles where you interacted with customers, showcasing your communication skills, problem-solving abilities, and any metrics that highlight your success in improving customer satisfaction.

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How would you handle an unhappy customer in the dispensary?

Share a specific example of a time you turned a negative customer experience into a positive one, emphasizing your listening skills, empathy, and ability to quickly resolve issues while adhering to company policies.

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What do you know about the cannabis products we offer at Jushi Holdings Inc.?

Demonstrate your knowledge by mentioning specific types of cannabis products, their effects, and your awareness of current industry trends. This shows you're enthusiastic and prepared for your role.

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Can you explain the importance of FIFO in inventory management?

Discuss how FIFO (First In, First Out) prevents product expiration and ensures quality by rotating stock effectively, especially in the cannabis industry where product freshness is crucial for customer satisfaction.

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What strategies would you use to motivate a team of Customer Consultants?

Talk about fostering an encouraging environment through recognition of achievements, providing training opportunities, and cultivating open communication for feedback to boost morale and performance.

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How do you stay organized when managing multiple tasks during a shift?

Share your strategies for prioritization, perhaps by using checklists or breaking tasks into manageable segments, emphasizing your skills in time management and attention to detail.

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Why do you want to work at Jushi Holdings Inc. specifically?

Reflect on your passion for the cannabis industry, the company's values, and your desire to contribute to its mission, ensuring your answer resonates with Jushi's goals.

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How would you train new Customer Consultants on product knowledge?

Discuss your approach to onboarding, including hands-on training, using resource materials, and encouraging peer-to-peer learning to enhance competency in product knowledge and customer interactions.

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What role does teamwork play in a dispensary setting?

Emphasize the importance of collaboration in enhancing the customer experience, seamless operations, and how team dynamics influence service quality at Jushi Holdings Inc.

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How do you handle stress, especially during peak hours or busy shifts?

Provide insights into your coping strategies, such as focusing on tasks at hand, taking brief moments to refocus, and maintaining a positive attitude while supporting teammates and customers.

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Jushi Holdings is a holding company that makes cannabis and hemp products through its subsidiaries. Jushi Holdings was founded in 2007 and is headquartered in Boca Raton, Florida.

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April 10, 2025

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