Vice President of Customer Experience

Our client is actively seeking a Vice President of Customer Experience to lead the charge in transforming the customer journey across our organization. In this executive role, you will define and execute a visionary customer experience strategy, ensuring that every contact point reflects our commitment to excellence and client satisfaction.

Your leadership will be essential in cultivating a customer-centric culture and harnessing customer insights to enhance overall engagement. We are looking for a dynamic leader who can drive innovative initiatives and elevate our brand reputation through exceptional customer service.

To learn more about the company, please visit Keller Executive Search’s website:

https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-raleigh/

Key Responsibilities:

• Develop and implement a comprehensive customer experience strategy aligned with the organization's mission and business objectives.
• Lead and inspire a cross-functional team dedicated to enhancing the customer experience at every touchpoint.
• Utilize customer data and insights to drive strategic decisions and inform product and service offerings.
• Establish key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
• Collaborate with senior leadership and various departments to foster customer-centric practices and ensure alignment with business goals.
• Monitor industry trends and best practices to integrate innovative customer experience solutions.
• Engage with customers to understand their needs and expectations, turning feedback into actionable improvements.

• Bachelor’s degree in Business, Marketing, or a related field; an MBA is highly desirable.
• 10+ years of experience in customer experience leadership, with a proven track record in a senior management role.
• Strong understanding of customer experience frameworks, methodologies, and metrics.
• Proven ability to lead strategic initiatives that drive customer loyalty and business growth.
• Exceptional analytical, problem-solving, and decision-making skills.
• Outstanding communication and interpersonal skills, with an ability to build strong relationships.
• Experience managing and mentoring diverse teams effectively.
• Knowledge of customer experience technology and tools is essential.

Work Perks:

• Enjoy a dynamic, inclusive workplace culture that values creativity and collaboration.
• Access to generous PTO, flexible hours, and top-tier Medical, Dental, and Vision coverage.
• A handsome salary range of $200k to $280k.
• Work in a sleek, modern office equipped with a fully stocked kitchen and premium coffee.
• Take part in exciting team-building activities and avenues for career advancement.

Equal Employment Opportunity and Non-Discrimination Policy USA 

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. 

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. 

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.  

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. 

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. 

Privacy and Pay Equity: 

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com. 

• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. 

• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. 

State-Specific Information: 

• Rhode Island: We do not request or require salary history from applicants. 

• Connecticut: We provide wage range information upon request or before discussing compensation. 

• New Jersey: We do not inquire about salary history unless voluntarily disclosed. 

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. 

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. 

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. 

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.