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EAP Case Manager

About Lyra Health


Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.


The Lyra Health Canada team is looking for an experienced counsellor who is able to handle call

intake and act as the first point of contact for employees and their dependants accessing Lyra

Health Canada services and provide in the moment counselling support including containing risk

where appropriate.


In the role, you will be; Working with a wide range of presenting issues and severity, Robustly managing risk cases, Quickly assessing clinical needs, Implementing clinically appropriate treatment plans and monitoring and case managing. The role is a permanent five (5) day a week role and some out of office hours shift work may be required from time to time.


Responsibilities of the role

● Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility.

● Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.

● Complete appropriate brief clinical assessment to determine the service user needs.

● Conduct robust risk assessments and swiftly implement risk management plans as required.

● Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/ Mental Health short term counselling or other services, local charities, heath care as clinically appropriate.

● Accurately capture all information on the clinical database pertinent to the clinical management of the case.

● Adhere to all clinical and operational protocols, standards, service levels and procedures.

● Work collaboratively with our global clinical teams.

● Liaising with affiliate clinicians for appointments and case updates as required.

● Contribute to the service and business development as required.

● Flexibility in working hours and activities in line with business needs.

● Play an active role in governance and quality assurance as required.


Minimum level of experience required:

Essential:

● Master’s level counselling qualification appropriate to professional standards of your jurisdiction

in Canada

● Current registration or accreditation with a relevant professional body.


Desired:

● Experience of working with a broad range of psychological health and workplace related issues.

Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and

substance related issues.

● Experience of working in high pressure, time limited environments.

● Experience in working with high-risk cases such as suicide, abuse, as well as substance use and

abuse.

● Minimum of 3 years working experience. with therapeutic delivery post qualification


Minimum skillset required:

● Computer literacy & ability to type fast

• Bilingualism (English and French) is an asset

• Ability to effectively merge Clinical and EAP focus

• Client service orientation

• Articulate

• Good telephone manner and ability to provide telephonic therapy

• Good Clinical understanding and ability to manage risk

• Good time management ability

• Ability to work within a team

• Ability to work well under pressure

• Business and commercial awareness


The role is remote with annual in person team gathering.


"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.


By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

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What You Should Know About EAP Case Manager, Lyra Health

Are you a compassionate and skilled EAP Case Manager looking to make a real difference in people's lives? At Lyra Health, we are committed to transforming mental health care through technology, offering a human touch that helps individuals feel emotionally healthy at work and at home. As part of the Lyra Health Canada team, you will be the first point of contact for employees and their dependants seeking mental health support. Your role will involve providing immediate counselling support and effectively managing risks while assisting clients with various psychological challenges. You'll be assessing clinical needs, implementing appropriate treatment plans, and collaborating with global clinical teams to ensure top-notch care. With over 20 million people relying on our innovative digital care platform, your work will be impactful. This permanent position offers flexibility with the possibility of some out-of-office hours shifts. You’ll need a Master’s level counselling qualification and at least three years of post-qualification experience in therapeutic delivery. Your ability to merge clinical insights with EAP focus, combined with excellent communication skills and the capacity to thrive under pressure, will be key to your success. Join us in our mission to improve mental health care access and contribute to service and business development efforts. If you're ready to take your career to the next level while making a positive impact, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for EAP Case Manager Role at Lyra Health
What are the responsibilities of an EAP Case Manager at Lyra Health?

As an EAP Case Manager at Lyra Health, you will be responsible for serving as the first point of contact for service users accessing EAP and Mental Health services. Your responsibilities will include providing immediate therapeutic support, conducting clinical assessments, managing risk cases, implementing treatment plans, and collaborating with global clinical teams. You will also record vital clinical information and contribute to business development efforts.

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What qualifications do I need to apply for the EAP Case Manager position at Lyra Health?

To apply for the EAP Case Manager position at Lyra Health, you must possess a Master’s level counselling qualification that meets professional standards in Canada. Furthermore, current registration or accreditation with a relevant professional body is essential. Additionally, having experience in a variety of psychological and workplace-related issues, especially in high-pressure environments, is highly desirable.

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What experience is required for the EAP Case Manager role at Lyra Health?

Lyra Health seeks candidates who have a minimum of three years of post-qualification therapeutic delivery experience. Experience dealing with high-risk cases such as suicide and substance abuse is particularly valuable. Ideal candidates will also have experience with a broad spectrum of psychological health issues and must be comfortable working in dynamic, time-sensitive environments.

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What type of support does an EAP Case Manager provide at Lyra Health?

EAP Case Managers at Lyra Health provide crucial support by offering immediate therapeutic interventions and psychoeducation to service users. You will perform brief clinical assessments to determine client needs, swiftly implement risk management plans, and identify suitable resources including short-term EAP counselling and community services. Your role is pivotal in ensuring accessible mental health support.

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Does the EAP Case Manager position at Lyra Health allow for remote work?

Yes, the EAP Case Manager position at Lyra Health is primarily remote, which allows for flexibility in your working environment. However, it's important to note that there may be some requirements for out-of-office hours shifts depending on business needs, along with an annual in-person team gathering.

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Common Interview Questions for EAP Case Manager
Can you describe your experience with managing high-risk cases as an EAP Case Manager?

To effectively answer this question, provide specific examples of high-risk cases you've managed, detailing the steps you took for risk assessment and management. Discuss how you applied your clinical skills to ensure client safety and what outcomes resulted from your interventions.

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How do you approach conducting clinical assessments in your role as an EAP Case Manager?

When addressing this question, explain your assessment process, including the methods you use to gather information and evaluate client needs. Highlight how you ensure thoroughness and clarity while making your recommendations based on the assessments.

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What techniques do you use to provide therapy during a brief intervention?

In your response, discuss specific therapeutic techniques you find effective during brief interventions, such as solution-focused therapy or cognitive-behavioral techniques. Provide examples of how these techniques have successfully impacted client outcomes in your previous roles.

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How do you ensure compliance with clinical protocols and standards at Lyra Health?

Address your understanding of the importance of clinical protocols and standards, and explain how you stay informed about these guidelines. Describe strategies you employ to ensure adherence to protocols in your day-to-day operations, emphasizing the benefits both for clients and the organization.

Join Rise to see the full answer
What are your strategies for collaborating with global clinical teams?

To answer this question, share your experiences working in diverse teams, focusing on the communication tools and collaborative techniques you use to maintain effective partnerships. Discuss how you ensure that everyone is aligned and working towards a common goal.

Join Rise to see the full answer
Can you give an example of a challenging case and how you managed it?

When discussing a challenging case, provide a specific situation where you faced difficulties. Share the context, what challenges arose, what actions you took, and the results. Highlight your critical thinking and problem-solving skills in the process.

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Why is client service orientation important for an EAP Case Manager?

Emphasize the essential role that client service orientation plays in providing effective mental health support. Discuss how maintaining a focus on the client's needs helps improve client satisfaction and outcomes, showcasing your commitment to high-quality care.

Join Rise to see the full answer
How do you manage your time effectively in a high-pressure environment?

To craft a strong response, share techniques or tools you use for time management, such as prioritization methods or digital tools. Provide clear examples of how these techniques have helped you meet deadlines while maintaining quality in your work.

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What are the most common issues you observe in EAP cases?

Provide a brief overview of the typical psychological health issues you encounter in EAP scenarios, supporting your points with data or observations from your experience. Discuss the implications of these issues and how your approach addresses them effectively.

Join Rise to see the full answer
How do you remain current with developments in mental health care?

Discuss your commitment to professional development by detailing the resources you utilize, such as attending workshops, webinars, and reading relevant literature. Highlight any specific associations or networks you engage with to stay informed about the latest trends and best practices.

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Lyra Health is the leading provider of Workforce Mental Health benefits, available to more than 15 million people worldwide. The company offers a full spectrum of care offerings, from preventive to severe.

100 jobs
MATCH
VIEW MATCH
BADGES
Badge ChangemakerBadge Flexible CultureBadge Future MakerBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Mission Driven
Feedback Forward
Fast-Paced
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Insurance
Mental Health Resources
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Equity
Maternity Leave
Paternity Leave
Some Meals Provided
Snacks
Social Gatherings
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 17, 2025

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