Information Technology Intern

As an Information Technology Intern at Kimley-Horn, your main responsibilities will include providing daily IT support which involves troubleshooting and resolving PC-related issues, configuring printers and other office equipment, and collaborating with IT Analysts. You'll work closely with local and regional IT teams to deliver essential IT services, ensuring that all technical needs of our office are met.

To qualify for the Information Technology Intern role at Kimley-Horn, you should be in the process of obtaining a Bachelor's Degree in Information Systems or a related field. It’s also beneficial to have previous customer service experience and a good understanding of Windows 10, along with basic troubleshooting skills. Certifications such as MCP, A+, or CCNA are a plus.

While previous IT experience is not mandatory for the Information Technology Intern position at Kimley-Horn, any background in customer service and a solid understanding of IT fundamentals can be advantageous. Your willingness to learn and adapt will be valued just as much as prior knowledge.

Success as an Information Technology Intern at Kimley-Horn requires strong communication skills, problem-solving abilities, and an eagerness to learn new technologies. A customer service-oriented attitude and the ability to work collaboratively with others are crucial for thriving in our dynamic environment.

Kimley-Horn offers an enriching environment for Information Technology Interns that encourages personal and professional growth. Interns have the opportunity to gain hands-on experience, develop technical skills, and connect with seasoned professionals. Outstanding performers may also be considered for full-time positions upon graduation.

In your response, highlight any relevant experiences you've had in diagnosing and solving PC problems. Be specific about the types of issues you faced, the steps you took to resolve them, and any tools you used. This demonstrates your practical knowledge as an aspiring Information Technology Intern at Kimley-Horn.

When answering this question, discuss your familiarity with the user interface, settings configurations, and common troubleshooting steps for Windows 10. Mention any projects or experiences where you've applied this knowledge, showcasing your readiness for the role at Kimley-Horn.

Explain that excellent customer service in IT involves understanding client needs, active listening, clear communication, and timely follow-up on issues. It’s vital to convey that you see the user experience as paramount, aligning with Kimley-Horn's customer-centric approach.

Share your approach to prioritizing tasks, such as assessing the urgency and impact of each issue. Detail how you maintain focus and work efficiently under pressure, ensuring that you can deliver quality support in a busy IT environment like Kimley-Horn.

Discuss the importance of empathy and patience in these situations. Explain how you would listen to the user's concerns, reassure them, and work comprehensively to resolve their issue. Highlighting your communication skills will reflect well on your suitability for the position at Kimley-Horn.

Definitely express your enthusiasm for technology and learning new skills. Provide examples of how you've quickly adapted to new tools or systems in previous experiences, reinforcing that your proactive attitude will benefit your role as an Information Technology Intern.

If you have direct experience, discuss it in detail. If not, emphasize your academic exposure to these tools and your eagerness to gain hands-on experience as an intern. Connecting your knowledge to practical applications will be valuable for Kimley-Horn.

Describe a specific incident where you identified a technical problem, the steps you took to troubleshoot it, and the successful outcome. Use measurable results if possible to illustrate your effectiveness in solving problems related to IT.

Explain that the role of an IT intern at a consulting engineering firm such as Kimley-Horn is multi-faceted. You’ll be responsible for supporting the IT infrastructure, interacting with various stakeholders, and ensuring seamless technology operations that enable engineering projects.

Discuss Kimley-Horn's outstanding reputation, commitment to employee growth, and the culture that prioritizes people. Express your enthusiasm for being part of a team that values innovation and collaboration as you embark on your career in IT.