Account Manager - Large Enterprise

The Account Manager - Large Enterprise at Kiratech is primarily responsible for building and nurturing relationships with large enterprise clients, focusing on our PlatformOps services. This includes engaging with customers on-site to understand their unique needs, proposing solutions in Platform Engineering, Security, and AI, and working closely to develop innovative project opportunities. You'll also be driving sales strategies to attract new clients and ensure long-term satisfaction and loyalty.

Candidates for the Account Manager - Large Enterprise position at Kiratech should have a minimum of 5 years of experience in account management, particularly within the IT sector. It’s crucial to have a solid customer set and proven capabilities in reaching sales KPIs. Familiarity with cloud technologies such as AWS, Azure, or GCP is highly preferred, alongside excellent communication skills and proficiency in English. A degree in Computer Science or Engineering is also advantageous.

At Kiratech, we are committed to the continuous development of our employees. As an Account Manager - Large Enterprise, you'll benefit from dedicated training days each month, utilizing specialized platforms. We encourage our team members to stay updated with the latest trends and technologies in IT, ensuring you have the tools and knowledge to serve our clients effectively.

Kiratech offers a flexible work environment with options such as remote work for up to a month each year and Recharging Fridays, which provide extra time off every quarter. This means that as the Account Manager - Large Enterprise, you can maintain a healthy balance between your professional and personal life while delivering the best service to our clients.

Kiratech prides itself on being a young, dynamic, and technologically innovative company. As an Account Manager - Large Enterprise, you’ll be part of a collaborative environment where your ideas are valued, and your drive to innovate is supported. You'll work with cutting-edge technologies while being surrounded by a team that champions teamwork and creativity.

In your response, highlight your relevant experience, emphasizing key achievements, the types of clients you've managed, and how your strategies led to successful outcomes. Use specific metrics where possible to illustrate your impact.

Discuss your approach to relationship management, including how you identify high-value relationships, maintain regular communication, and seek feedback to improve services. Mention the importance of understanding each client’s unique needs.

Share specific techniques that have worked for you, such as building rapport, thorough research on client needs, and the importance of following up. Illustrate your answer with an example of a successful deal you've closed.

Talk about resources you use, such as industry journals, forums, training sessions, and networking events. Emphasize your proactive approach to learning and staying informed about new technologies and market shifts.

Describe your conflict resolution strategy, including active listening, understanding the client's perspective, and working collaboratively toward a solution. Give an example of a time you successfully resolved a conflict.

Discuss the importance of communication, setting clear goals, providing support, and fostering a team-oriented environment. Mention your experience in motivating teams and how that has contributed to meeting sales targets.

Explain your process for gathering information, including conducting initial meetings, asking specific questions, and researching the client’s industry. Stress the importance of customizing your proposal based on this information.

Mention the CRM systems, data analysis tools, or communication platforms you are adept with, and provide examples of how these tools have helped you manage accounts effectively by streamlining your processes.

Explain your metrics for success, such as client retention rates, sales volume, and customer satisfaction scores. Highlight how you regularly review these metrics to adapt your strategies as needed.

Express your enthusiasm for the company’s innovative approach and values. Relate your skills and experiences to Kiratech’s mission, and explain how you see yourself contributing to the team and its objectives.