Customer Success Associate

About Knotch

Knotch is a Content Intelligence Platform that enables brands to drive business growth through content. We build products for people who use content to drive performance. We also offer Strategic Consulting services which enable brands to achieve new levels of efficiency and effectiveness through ongoing and ad hoc support. Knotch gives marketers a holistic view of content’s performance and provides insights and actions that drive performance and increase efficiency.

About the Position

We are looking for a highly motivated and analytical Customer Success Analyst with a strong background in content to join our team. Reporting to the Director of Content Strategy & Analytics and collaborating closely with our analytics, consulting, and customer success teams, you will play a pivotal role in extracting insights from our data and formulating content recommendations to enhance our clients’ content strategies.

• Conduct comprehensive analysis on large datasets from diverse sources to identify trends, patterns and actionable insights related to content strategies. 
• Craft narratives and strategic content recommendations derived from data insights.
• Develop visually engaging presentations to help the customer-facing team effectively communicate insights to stakeholders.
• Collaborate with product and engineering teams to identify areas for additional data collection and analysis, further augmenting our analytical capabilities.
• Stay up-to-date on the latest tools and methodologies for data analysis, visualization, and storytelling to enhance the effectiveness and relevance of our insights and recommendations. 
• Provide ad-hoc support to customer success managers as needed.

• Background in marketing, journalism, or related field, with familiarity with content best practices.
• 5-7 years of relevant experience in roles related to content strategy, customer success, or similar positions.
• Strong writing skills with the ability to articulate insights into clear, compelling narratives for various audiences.
• Prior experience conducting qualitative and quantitative analyses in a strategic or insights-focused capacity.
• Proficiency in utilizing Google Sheets/Excel spreadsheet techniques for data visualization, manipulation and reporting.
• Excellent communication and interpersonal skills for cross-team collaboration.
• Ability to work in a fast-paced environment with a desire to learn, grow and pivot as needed.

• Salary: $70,000–$130,000 OTE depending on experience. This is the pay range the Company believes it will pay for this position at the time of this posting.
• Other great benefits include medical, dental  and vision insurance eligibility, a 401(k) plan, unlimited PTO and 10+ company-paid holidays, a daily company break, and a wellness allowance, just to name a few!

We are an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We strive to provide equal opportunities in all aspects of employment, including recruitment, hiring, compensation, training, promotion, and employee experience, without regard to race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity, or any other legally protected characteristic. We do not tolerate any form of discrimination, harassment, or retaliation. We actively encourage applicants and employees from all backgrounds to bring their authentic selves to work and contribute to creating an environment where everyone feels valued, respected, and empowered to reach their full potential. We welcome honest feedback from all stakeholders to continually improve our diversity, equity, inclusion, and belonging efforts.