Key Account Manager

The Key Account Manager at KONE is primarily responsible for proactive client engagement in East and West Flanders, focusing on driving sales for the New Elevator Installation business. This includes identifying opportunities, building rapport with clients, resolving issues, estimating project quotes, and ensuring orders align with KONE’s negotiation standards.

To be a successful Key Account Manager at KONE, candidates should possess a Bachelor’s degree in Engineering or a relevant field, along with 3-6 years of experience in sales or similar industries. Fluency in Dutch and a working knowledge of English are also necessary to effectively communicate with clients.

KONE invests in its Key Account Managers by providing on-the-job training and a range of opportunities for career advancement. The company focuses on creating an innovative culture where employees can share ideas and contribute to the work environment, which enhances personal and professional growth.

Essential skills for a Key Account Manager at KONE include excellent communication, negotiation, and presentation abilities. Additionally, a strong customer focus, the ability to resolve issues constructively, and a motivated team-oriented mindset are critical for success in this role.

KONE offers a competitive salary package for its Key Account Managers, including bonuses, a company car, meal vouchers, health care insurance, and a pension scheme. This comprehensive benefits package reflects KONE’s commitment to employee well-being and work-life balance.

To effectively build relationships with key accounts, I prioritize understanding the customer's needs and consistently follow up to ensure satisfaction. Active listening and adaptable communication styles are essential to addressing their concerns and fostering trust.

I use a structured prioritization method, assessing the urgency and importance of each account. I maintain organized scheduling and regularly review my pipeline to ensure that I am focused on the most impactful opportunities.

I utilize historical data and industry benchmarks to develop accurate quotes, ensuring that I consider all cost factors such as materials, labor, and overheads. Collaboration with technical sales support assists in refining estimates, particularly for large or non-standard projects.

In a past role, I encountered a situation where a client was dissatisfied with a delivery delay. I took immediate action to communicate transparently, provided regular updates, and coordinated a solution with logistics that ultimately restored their trust and secured our relationship.

I leverage market research and engagement with current customers to spot trends and unmet needs. Networking, attending industry events, and soliciting referrals from satisfied clients have also proven effective in identifying potential new projects.

I maintain motivation by setting personal targets and celebrating small successes along the way. Engaging with my team and participating in brainstorming sessions also helps to foster a collaborative spirit and ignites competitive energy.

Customer feedback is invaluable; I actively seek it to improve my service and adapt my sales strategies. Constructive criticism helps me understand areas for improvement and ensures I am aligned with client expectations.

I stay informed about company policies and legal terms, ensuring all negotiations align with these standards. Checklists and review meetings with my team help me maintain compliance during contract discussions.

A successful sales presentation relies on thorough preparation tailored to the audience, engaging storytelling, and clear demonstration of how my solutions meet their specific needs. Incorporating data and testimonials can make a compelling case.

I am excited about the opportunity to work at KONE because of the company's commitment to innovation and employee development. I admire KONE's focus on customer satisfaction and sustainability, and I am eager to contribute to its continued success.