Trade Specialist II

As a Trade Specialist II at Lessen, you will be responsible for building and maintaining strong relationships with clients and vendors, serving as a subject matter expert for HVAC and refrigeration issues, reviewing vendor quotes, coordinating initiatives, and proactively resolving issues that arise. Your role is vital in ensuring a seamless communication flow and operational efficiency for our clients.

To qualify for the Trade Specialist II role at Lessen, you should have relevant trade qualifications, at least 4 years of experience in a related field, and familiarity with facilities maintenance or building environments. A bachelor’s degree is preferred, along with intermediate skills in Microsoft Office applications.

Lessen places a strong emphasis on career advancement and continuous professional development for our Trade Specialist II team members. We provide a dynamic work environment with resources and opportunities for learning and growth, ensuring that you stay updated on industry developments and can enhance your skill set.

The work culture at Lessen is vibrant and inclusive, where collaboration, respect, and support are paramount. As a Trade Specialist II, you’ll be part of a team that values enthusiasm, curiosity, and innovation, and you're encouraged to bring your unique background and experiences to the table.

In the role of Trade Specialist II at Lessen, you will handle a variety of projects, including overseeing vendor quotes, resolving complex technical issues, and managing ongoing vendor and client relationships. You'll play an integral part in ensuring that we deliver top-notch service on renovation and maintenance projects across numerous properties.

Discuss specific instances where you successfully managed vendor relationships, highlighting your ability to communicate effectively and resolve conflicts. Use examples that showcase your problem-solving skills and ability to negotiate favorable outcomes.

Explain your approach to managing difficult conversations, focusing on active listening and empathy. Provide an example of a situation where you turned a negative experience into a positive resolution, demonstrating your ability to maintain professionalism under pressure.

Share the resources you utilize, such as industry publications, webinars, or professional organizations. Highlight your commitment to continuous learning and how you proactively seek out information that could benefit your role as a Trade Specialist II.

Use the STAR method (Situation, Task, Action, Result) to outline a technical challenge you faced, the steps you took to understand and resolve it, and the positive outcome it achieved for the client or company.

Discuss your organizational skills, highlighting methods such as creating lists, setting deadlines, and using project management tools. Emphasize your ability to remain flexible and adjust priorities based on client needs.

Provide an example of a situation where you identified a process that could be improved, what steps you took to implement changes, and the impact those changes had on efficiency or client satisfaction.

Discuss your understanding of the importance of confidentiality and compliance, along with concrete steps you take to protect sensitive information, such as adhering to policies and being vigilant about data security.

Highlight your relevant experience, skills, and personal attributes that align with the company culture and job responsibilities. Discuss your passion for the industry and commitment to providing exceptional service.

Describe your approach to addressing performance issues with vendors, focusing on communication, understanding the underlying causes, and collaborating with them to create a plan for improvement.

Share your career aspirations related to the trade field and how the Trade Specialist II role at Lessen provides the opportunities for professional development and growth that will help you achieve those goals.