IT Manager

As an IT Manager at LG Ad Solutions, you'll lead and mentor both the Desktop Support and System Administration teams, ensuring effective management of corporate IT systems and supporting our global workforce. You will oversee security, optimize the functioning of tools like Google Workspace and Atlassian, manage IT service requests, and enforce compliance with regulatory frameworks. Your role will involve coordinating software updates, maintaining endpoint security, and implementing disaster recovery plans.

To be considered for the IT Manager role at LG Ad Solutions, candidates should possess a Bachelor's degree in IT, Computer Science, or a related field, along with at least 5 years of experience in IT support and system administration. A minimum of 2 years in a leadership role is essential, along with strong knowledge of various IT tools including Google Workspace, and expertise in endpoint security management.

At LG Ad Solutions, we prioritize our IT team's growth and empowerment. The IT Manager will collaborate closely with other departments to align IT services with business needs while having the opportunity to lead projects that implement infrastructure improvements. We foster a culture of communication, problem-solving, and continuous learning, ensuring you have the resources and support to thrive in your role.

Yes, familiarity with compliance, privacy, and security frameworks such as SOC2, GDPR, and CCPA is preferred for the IT Manager position at LG Ad Solutions. This expertise is crucial to ensure our IT operations meet industry standards and protect sensitive data within our organization.

An IT Manager at LG Ad Solutions has access to various growth opportunities, whether it's advancing within the IT department or transitioning into other leadership roles. By leading critical projects and improving IT strategies, you'll build your skill set and expand your professional network, paving the way for future career advancements.

In your response, highlight specific tools and processes used to manage IT service requests at your previous workplaces. Discuss how you prioritized requests and resolved incidents effectively, ensuring minimal downtime. Mention any software you utilized for ticket management or tracking, illustrating your hands-on experience and organizational skills.

Focus on the security protocols you've previously established in your roles. Talk about using endpoint protection tools, applying patches, and conducting regular security audits to identify weaknesses. You might also discuss your experience with a mobile device management (MDM) system and how you enforce access control policies.

Explain the methodologies and tools you've used to track system performance metrics. Discuss your experience deploying monitoring solutions and how you utilized the data to predict capacity needs and optimize performance. Highlight your proactive approach to ensuring systems operate efficiently.

Share a specific project where you led your team to resolve a significant IT challenge. Detail your leadership style and how you facilitated collaboration among team members to reach a successful resolution. Discuss the lessons learned and improvements made to prevent similar issues in the future.

Discuss your familiarity with regulations relevant to your industry, and share specific examples of policies you've implemented to maintain compliance. Emphasize your experience with audits and how you educate your team on compliance requirements, creating a culture of accountability within the IT department.

Explain your systematic approach to ensuring smooth onboarding and offboarding processes. Discuss your experience with user account provisioning and deprovisioning, and the importance of security and documentation during transitions. Highlight how you incorporate feedback into continuous improvement of these processes.

Talk about your commitment to continuous learning, perhaps mentioning specific training, certifications, or communities you engage with. Discuss how you stay informed about developments in IT security, compliance, and emerging technologies, showcasing your proactive attitude toward professional growth.

Illustrate your previous experience overseeing software deployments and updates. Talk about the planning stages, communication with stakeholders, and your approach to minimizing disruption during the process. Highlight any tools you used for deployment management and user training, emphasizing your organizational skills.

Discuss your conflict resolution skills and provide examples of effectively addressing disagreements in past projects. Emphasize your ability to listen to all perspectives, mediate discussions, and foster a collaborative environment that prioritizes finding common ground and achieving project goals.

Describe your approach to managing vendor relationships, covering aspects such as negotiations, communication, and performance monitoring. Share how you ensure vendors adhere to service agreements, and discuss any challenges faced and how you overcame them to maintain a mutually beneficial relationship.