As an Experienced Service Advisor at Lexus of Roseville, your key responsibilities will include initiating automotive services and repairs, verifying warranty coverage, developing estimates, writing repair orders, and maintaining comprehensive customer records. You'll act as the bridge between the customers and technicians, ensuring clarity in communication regarding service needs.

To qualify for the Experienced Service Advisor position at Lexus of Roseville, you should possess a minimum of 10 years of experience in the role. Previous experience as an automotive technician is a plus, along with a strong focus on customer service, teamwork, and basic mechanical knowledge of automobiles.

The pay range for an Experienced Service Advisor at Lexus of Roseville varies between $6,000 to $12,000 monthly, depending on your experience and skills. There are also performance-driven incentives that include commissions and bonuses based on individual sales and customer satisfaction.

As an Experienced Service Advisor at Lexus of Roseville, you can expect a rotating work schedule - typically Monday to Friday one month, followed by Tuesday to Saturday the next month. This ensures a balanced work-life while maintaining consistent service levels.

Lexus of Roseville offers a competitive benefits package, including medical, dental, and vision plans, paid holidays and PTO, short and long-term disability coverage, paid life insurance, a 401(k) retirement plan, employee stock purchase options, and wellness programs. Further, you'll have access to training through Lithia Learning Center.

When answering this question, provide specific examples that highlight your past roles, including the types of services you offered and how you managed customer relationships. Mention your ability to bridge communication between customers and technicians effectively.

Explain your approach to conflict resolution. Share an example of a difficult situation you've faced, emphasizing your active listening skills and your commitment to finding a satisfactory solution for the customer while adhering to company policies.

Discuss your knowledge of costing materials, labor, and any experience with service databases. Talk about how you ensure accuracy in your estimates and maintain transparency with customers regarding costs.

Share your organizational methods, whether through digital tools or physical lists. Describe how you assess urgent customer needs versus regular tasks to ensure timely service.

Demonstrate your knowledge of warranty processes, including the importance of verifying coverage and the steps to take when submitting warranty claims for qualifying repairs.

Discuss your techniques for building rapport with customers, such as regular follow-ups, clear communication about service status, and providing detailed explanations on repairs made.

Emphasize the importance of clear communication. Describe how you would explain the benefits of the recommended services, ensuring they understand why these services are necessary for their vehicle’s performance.

Share examples of past teamwork experiences, focusing on collaboration with technicians and other staff to provide seamless customer service. Highlight your willingness to assist others whenever needed.

Discuss your commitment to continuous learning, whether through training programs, attending workshops, or staying informed about industry trends, which is essential to providing quality service.

Articulate your passion for the automotive industry and specific interest in Lexus. Mention how you align with the company's values and your desire to contribute to customer satisfaction and loyalty.